Dear agent,

You and your clients who reported Hurricane Nicholas damage to TWIA are invited to a webinar about the TWIA claim process today at 6:00 p.m. Earlier today, we emailed a webinar reminder directly to these clients. Please help us spread the word to anyone who may be interested.

We are also offering policyholders in-person claims assistance in Galveston (Oct. 7-9) and Lake Jackson (Oct. 10-12). Scroll down to learn more.

TWIA Claims Webinar: Your Nicholas Questions Answered
Wednesday, October 6, 6:00-7:00 p.m.
Add event to your calendar

Two ways to attend:

Join Zoom event
- Use this option if you want to ask questions
- How to join a Zoom event for the first time

Watch livestream on YouTube

- All you have to do is click the above link at 6:00 p.m. to watch the YouTube livestream

At the event, TWIA staff will cover the below topics and answer questions about the TWIA claims process.
  • How to read a damage estimate.
  • What kind of documentation do policyholders need?
  • What happens after policyholders receive their payment?
We hope you will join us!

In-Person Assistance for Policyholders
Following the webinar, TWIA claims staff will be in Galveston and Lake Jackson to provide in-person assistance to policyholders with Hurricane Nicholas claims. Spanish-speaking staff will be available. Claim payments will not be provided at the sites.

To learn more:
TWIA Claims Assistance Sites
Policyholders can book an appointment online
Or by calling (512) 899-4961, M-F 8:00 a.m.-5:00 p.m.

In-person assistance will be available by appointment only.

Courtyard by Marriott - Galveston
9550 Seawall Blvd. Galveston, TX 77554
October 7-9
10:00 a.m.-7:00 p.m. daily

Staybridge Suites - Lake Jackson
981 FM 2004 Lake Jackson, TX 77566
October 10-12
10:00 a.m.-7:00 p.m. daily


Both the webinar and in-person assistance are optional services and your clients’ attendance isn’t required for TWIA to process their claims.

Contact Us
Information about the webinar and Claims Assistance Sites is available on the TWIA website. If you have any questions or concerns about either, please email us at outreach@twia.org.

Sincerely,
Texas Windstorm Insurance Association
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