Dear agent,
We hope you and your loved ones are safe. TFPA is already responding to the storms on the upper coast and is ready to pay its policyholders for covered damages.
Please do not attempt to report claims by fax, email, or US mail as this will cause unnecessary delays.
To help ensure your impacted TFPA policyholders can recover as quickly as possible, please share with them the information in the box below.
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Information for Impacted TFPA Policyholders
Report a claim one of three ways:
Have your TFPA policy number, best contact information, and property damage details ready. Please note that TFPA cannot accept claims that are reported through email or fax.
After reporting a claim:
- Review your TFPA insurance coverage. Understand your coverage limits and deductible. As your agent, I can help explain this information.
- Take pictures or video of any damage to your property.
- Make temporary or minor repairs to prevent further damage.
- Keep receipts and records of payment.
- Do not begin making permanent repairs until you and TFPA have communicated about your damage.
- Maintain contact with TFPA about your claim; this helps ensure it is resolved quickly.
- TFPA recommends using its online Claims Center (register and login at www.texasfairplan.org/claimscenter). With it, you can message the team handling your claim, check its status, and view and upload photos and documents.
- Be wary of out-of-state contractors who show up at your door unexpectedly.
- Learn ways to protect yourself from fraud at the TFPA and Texas Department of Insurance websites.
Visit www.texasfairplan.org/claimscenter to learn about the TFPA claims process. |
Please do not attempt to report claims by fax, email, or US mail as this will cause unnecessary delays. Agents who need to report claims on behalf of their TFPA clients can do so by calling our 24/7 claims care team at (800) 979-6440, option 1.
If you have any questions or concerns, please contact Policy Services at agentservices@twia.org or (800) 979-6440. Our normal business hours are Monday-Friday, 8:00 a.m.-5:00 p.m.
Sincerely,
Texas FAIR Plan Association
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