Claim reporting for agents and policyholders

Dear agent,

We hope you and your loved ones are safe. TWIA is already responding to the storms along the upper coast and is ready to pay its policyholders for covered damages.

Please do not attempt to report claims by fax, email, or US mail as this will cause unnecessary delays.

To help ensure your impacted TWIA policyholders can recover as quickly as possible, please share with them the information in the box below.

Information for Impacted TWIA Policyholders

Report a claim one of three ways:

Visit TWIA’s online Claims Center or Policyholder Portal at www.twia.org/claimscenter
Call (800) 788-8247, option 1
Let me, your agent, know you have property damage

Have your TWIA policy number, best contact information, and property damage details ready. Please note that TWIA cannot accept claims that are reported through email or fax.

After reporting a claim:

Review your TWIA insurance coverage.
- Understand your coverage limits and deductible. As your agent, I can help explain this information.
- Remember: TWIA does not cover storm surge/flood damage, and flood insurance does not cover wind or hail damage.
Take pictures or video of any damage to your property.
- Download an inventory form to fill out at www.twia.org/claimscenter.
Make temporary or minor repairs to prevent further damage (learn more).
- Keep receipts and records of payment.
- Do not begin making permanent repairs until you and TWIA have communicated about your damage.
Maintain contact with TWIA about your claim; this helps ensure it is resolved quickly.
- TWIA recommends using its online Claims Center or Policyholder Portal (available at www.twia.org/claimscenter). There, you can message the team handling your claim, check its status, and view and upload photos and documents.
Be wary of out-of-state contractors who show up at your door unexpectedly.
- Learn ways to protect yourself from fraud at the TWIA and Texas Department of Insurance websites.
Understand the windstorm building code requirements for your area (learn more).
- Contact the Texas Department of Insurance Windstorm Inspections Program to schedule a free inspection for applicable repairs.

Visit www.twia.org/claimscenter to learn about the TWIA claims process.

Please do not attempt to report claims by fax, email, or US mail as this will cause unnecessary delays. Agents who need to report claims on behalf of their TWIA clients can do so using the Old Agent Portal or New Agent Portal. Report the claim in the same portal in which the policy was written or call our 24/7 claims care team at (800) 788-8247, option 1.

Visit our website or follow us on Facebook to stay up to date on this storm and TWIA’s response to it.

If you have any questions or concerns, please contact Policy Services at agentservices@twia.org or (800) 788-8247. Our normal business hours are Monday-Friday, 8:00 a.m.-5:00 p.m.

Sincerely,
Texas Windstorm Insurance Association