Nov. 9, 2021  
Safety First, People Always
Policy Bowl makes strides in simplifying our clinical policies
At our recent Policy Bowl, caregivers from across the system joined forces in an all-out blitz on the more than 4,000 clinical patient care policies in existence across Centura Health. Learn more about the progress we’ve made toward our game-winning goal: making our policies simple and user-friendly to better support the work you do each day.
 
Our Incredible People
Honoring our veterans this Veterans Day
Every year on Nov. 11, we pause to observe Veterans Day and honor our military veterans who so selflessly served – or are currently serving - our country. We especially want to thank our nearly 800 incredible caregivers who are veterans for their continued service.
 
Our Associate & Physician Engagement Pulse Survey is here!
Complete your survey by Nov. 17
Check your email for a link from our survey partner, Glint, and be sure to use Google Chrome to access your survey and share your feedback. This short survey will take less than five minutes to complete and provides valuable insight to build incredible experiences across our connected ecosystem.
 
Our Connected Ministry
Paraglider back on his feet after 100 foot fall
This unbelievable story which has made its way through our halls and newsletters was featured by 9News on Oct. 24, telling the community and beyond about the incredible care and dedication of St. Anthony Hospital associates. Jeff Sandefer not only recovered from his injuries after a 100 foot fall from the sky but now runs 5 miles a day just eight weeks after his paragliding accident!

Jeff sends his best to Dr. McGowan, Tess, Alex, Zach and the entire St. Anthony family who helped him in his recovery.
 
Digital & Technology
Reminder: Upcoming changes to Email Retention Policy & access to personal email on Centura network & devices
Security essentials
To continually support and strengthen our culture of security, changes to our Email Retention Policy will go into effect Nov. 15 and access to personal email on the Centura network and devices will be removed beginning Nov. 30.
 
Important Application Downtimes
Information Technology (IT) will perform monthly maintenance and updates starting at 12 p.m. Tuesday, Nov. 16, until 2 a.m. Wednesday, Nov. 17, (1200 until 0200 MT, 1300 until 0300 CT) which will result in downtimes for associates. Click below to view the specific dates, times, applications impacted and workarounds, where applicable.
 
Two owners required for all Microsoft SharePoint and Teams sites
Reminder!
To ensure information shared on Microsoft Teams and SharePoint remains current and available, each site must contain at least two site owners. If you are a site owner, please verify that your site(s) contain a minimum of two designated owners.
 
Dates to Know

Nov. 1 – 14
Three Good Things wellbeing challenge. Register today!

Nov. 3 – 17
Associate & Physician Engagement Pulse Survey
 
On a Mission
Cultivating Growth through Faith and Business

Peter D. Banko, President & CEO, shares weekly updates on his blog to teach, support, and lift you up to help you fully live your mission.

Read Peter’s blog, ignite!
 
Useful Links
centura.org
My Virtual Workplace
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We extend the healing ministry of Christ by caring for those who are ill and by nurturing the health of the people in our communities.
Submit newsletter content and all other inquiries to Corporate
Communications@Centura.org.
 
© 2021 Centura Health. All Rights Reserved. Proprietary and Confidential - for internal distribution only.
Nov. 9, 2021 
Policy Bowl makes strides in simplifying our clinical policies

On Oct 25-28, caregivers from across our connected ecosystem came together for a Policy Bowl – a fun football-themed event designed to be an all-out blitz on the cumbersome processes, conflicting procedures and duplicative clinical policies housed in PolicyTech. This event was held in response to your feedback shared in our associate and physician engagement surveys and from our nursing teams in Focus on Action sessions across the enterprise – thank you for speaking up about how challenging it can be to locate and access the clinical patient care policies you need in our current system.

20 interprofessional teams, including representatives from every Centura hospital and diverse service lines and clinical specialties, spent four days reviewing the more than 4,000 acute care policies in existence across Centura Health. Teams of frontline caregivers and subject matter experts then worked together to consolidate and standardize clinical patient care policies and streamline the policy search and reference process.

We are thrilled to share that in just four days, we have achieved a two-thirds reduction in clinical care policies in PolicyTech! This includes:

We’d like to extend a heartfelt thank you to our Policy Bowl participants, whose dedication and expertise made this possible.

The real game winning goal is making our policies simple and user-friendly to better support the work of our incredible caregivers, and ultimately, we are committed to reducing the total number of clinical patient care policies by 85% by the end of FY22. We have made great strides toward this goal during the Policy Bowl! Over the coming months, we will continue our efforts to enable our incredible teammates to find the document they need, right when they need it, and ensure all clinical patient care policies reflect current best practices and regulations and are aligned across the system.

Questions?
Contact Amy Funderburk, DNP, RN, E-BC, Vice President – Nursing Excellence and Professional Development.

*Most policies that are flagged to be archived will remain available in PolicyTech until Dec. 31, 2021 to allow adequate time for transition and training.

Nov. 9, 2021 
Honoring our veterans this Veterans Day

Every year on Nov. 11, we pause to observe Veterans Day and honor our military veterans who so selflessly served – or are currently serving - our country. We especially want to take this time to recognize and thank our nearly 800 incredible caregivers who are veterans and their families for their service and sacrifice.

From serving their country to serving our communities, neighborhoods and patients, our associates who are veterans continue to uphold the value of selfless service through their work within our healing ministry.

Giving back to those who served

To truly live by our core Values, it is important that we support, celebrate and elevate the health and vibrancy of our communities – including our veteran community.

One way we have been able to help serve those who served for us, is through our community grant initiative. One of the recent awardees is The Veteran’s Community Project (VCP), a 501(c)(3) organization that offers support services to those who have served and works to make a difference in the lives of homeless veterans.

Our grant will help VCP build a village of tiny houses in Longmont, CO that will provide housing to homeless veterans in need. The housing is specifically made with a trauma-informed design, considering aspects like making sure the bed faces the door and ensuring there is extra insulation for noise reduction.

Maria Kneusel, Centura Health Diversity and Inclusion Specialist, recently visited the VCP village and met with VCP Director, Paul Melroy. Take a look inside the VCP village of tiny houses in Longmont:


We are so grateful to our veteran associates for their selfless service, willingness to help and their continued commitment to making sure every community, every neighborhood and every life is whole and healthy. Thank you!

Nov. 9, 2021 
Our Associate & Physician Engagement Pulse Survey is here!

Glint, our survey partner, no longer supports Internet Explorer. Use Google Chrome to complete your survey by November 17

Our Associate & Physician Engagement Pulse Survey is here, and we need to hear from you! This short survey will take less than five minutes to complete and serves as a check-in on engagement activities and key topics, such as our culture, recognition for your work and leader feedback.

Take your survey today!
You should have received an email from our survey partner, Glint, with a personalized invitation to access the survey. You may also access the survey using the links below. Please note that you will be required to log in to Glint; your responses will remain anonymous and confidential and are reported to your leader and Centura Health leadership in aggregate groups.

Internet browsers and accessing your survey
Glint, our survey partner, no longer supports the Internet Explorer browser. To complete the survey, you must use another Glint-approved internet browser such as Google Chrome, Safari or Microsoft Edge to access the link. If the default browser on your computer is set to Internet Explorer, simply copy and paste your survey link in Google Chrome to access your survey.

Thank you for taking a few minutes to share your ideas and recommendations before the survey closes on Nov. 17. Incredible experiences are built on meaningful feedback, and your collective voice supports our journey in becoming the system of choice for our associates, physicians and communities!

Questions?
Contact your local human resources director or email engagement@centura.org.

Nov. 9, 2021 
Reminder: Upcoming changes to Email Retention Policy & access to personal email on Centura network & devices

To continually support and strengthen our culture of security at Centura Health, the following changes will be implemented in November:

Email Retention Policy

To increase cybersecurity and reduce cyber vulnerability at Centura, Information Security is reducing the email retention period from three years, to one year.  

Presently, emails received are subject to the Centura Three Year Retention Policy.  Beginning Monday, Nov. 15, all emails that are older than one year will automatically be deleted. For example, emails received on Nov. 14, 2020 or earlier, will automatically be deleted when this new policy goes into effect on Monday, Nov. 15.

Users who require an exemption to the new email retention policy should submit an Email Retention Exception Request via the Self Service Hub. Please note, the requester must be a director and above and any exceptions granted will be very rare.

Access to private email on Centura network and devices

To continue with our focus on keeping Centura secure, effective Tuesday, Nov. 30, associates will no longer be able to access private email accounts (@yahoo, @gmail, etc.) on any Centura Health network or device.

Accessing personal email on the Centura Health network or devices can substantially increase the likelihood of downloading a virus, resulting in a data breach. Restricting the ability to access your private email accounts increases the safety at Centura and decreases the vulnerability of a data breach.

As our work and home lives become more and more digitally connected, we all must be responsible for taking an active role in cybersecurity, which ultimately benefits our patients, the communities we serve, and our friends and family.  

For more information, review Centura Health Private Email Policy and FAQs .

Nov. 9, 2021 
Important Application Downtimes

Information Technology (IT) will perform monthly maintenance and updates starting at 12 p.m. Tuesday, Nov. 16, until 2 a.m. Wednesday, Nov. 17, (1200 until 0200 MT, 1300 until 0300 CT) which will result in downtimes for associates. Click below to view the specific dates, times, applications impacted and workarounds, where applicable.

Tuesday, Nov. 16, 2021 12 p.m. until 4 p.m. (1200 until 1600 MT, 1300 until 1700 CT)
Application Workaround
DI/Data Innovations (Lab Instrument Interface Manager)
 Laboratory test results in Epic may be delayed.

Lab – Follow downtime procedures.
Epiphany
 The system is unavailable. Please initiate downtime procedures.
Hugs/Hugs Wi-Fi
 Hugs Infant security system will be unavailable. Onsite security should be notified of downtime and unit doors monitored.
Lenel
 The Lenel video security system will be unavailable, plan accordingly. Lenel facility badging will be available.
Nurse Call Systems (All)
 Nurse Call systems will not send alerts to phones. Nurse Call alerts will alarm at the main console. Downtime procedures should be in place and the nurse call console should be monitored while the system is down.
TempTrak
 Maintain a manual process for each device during the planned downtime to maintain quality compliance.

Tuesday, Nov. 16, 2021 6 p.m. until 10 p.m. (1800 until 2200 MT, 1900 until 2300 CT)
Application Workaround
Medication Order Management (MOM)
 Use Faxing or Tube Stations to send orders to pharmacy if MOM is needed during downtime.
Stanley MobileView
 The system is unavailable with no workaround.
Zoll RescueNet
 The application will be unavailable. Zoll devices will not be impacted.

Tuesday, Nov. 16, 2021 10 p.m. until Wednesday, Nov. 17, 2021 2 a.m. (2200 until 0200 MT, 2300 until 0300 CT)
Application Workaround
Clairvia
 The system is unavailable with no workaround.
Computrition
 The system is unavailable with no workaround.
Data Captor/Capsule
 Vital Signs and patient data from Operating Rooms (ORs) and Intensive Care Unit (ICU) ventilators will NOT be sent to Epic during this planned downtime. Data will require manual entry into Epic.
Epic Faxing
 Faxing within Epic is unavailable. Pending faxes will automatically send once the system is available.
Kronos Historical Timesheets
 The system is unavailable with no workaround.
Lawson
 The system is unavailable with no workaround.
Midas+
 The system is unavailable with no workaround.
MM Hayes/Quick Charge
 The system will be unavailable to accept credit card payments.  Users can open the drawer to accept cash.
PaceArt Optima Application
 Use downtime procedures during the maintenance window.
Policy Tech
 The system is unavailable with no workaround.
TraumaOne
 The system is unavailable with no workaround.

We appreciate your patience as we conduct these maintenance activities, to keep our incredible people equipped with the latest tools and to ensure you can provide high quality, whole person care.

Questions?
If you have any questions regarding this Monthly Maintenance Window, please contact your Clinical Informaticists by Facility.

Nov. 9, 2021 
Two owners required for all Microsoft SharePoint and Teams sites

All Centura Health caregivers have access to the collaboration tools, Microsoft Teams and SharePoint. To ensure information shared on these sites remains current and available to users, each site must contain at least two site owners. Site owners not only manage the permissions for these sites, they also receive important notifications when a site is up for annual review and renewal.

If you are receiving messages from Service Manager regarding a SharePoint or Teams site, please take action and follow the instructions in the message. Sites that do not have owners assigned are at risk of deletion due to no response to the site renewal messages.

How can you help?

If you are a site owner, please verify that your site(s) contain a minimum of two designated site owners. If the site does not contain two owners, please appoint a second owner using Site Permissions. If you are unsure how to designate a second site owner, submit a MS Teams/SharePoint Group Ownership Request through the Self Service Hub.

When a site does not contain a site owner, all members of the site are sent an email from Service Manager to identify two site owners. Please do not ignore these messages, instead submit a MS Teams/SharePoint Group Ownership Request through the Self Service Hub and identify two site owners.

If the site is no longer needed, select Inactive Team/SharePoint Group – Delete from the Action field within the MS Teams/SharePoint Group Ownership Request through the Self Service Hub.

Thank you for working together to ensure the resources and tools you need to perform your job remain available.