| Nov. 9, 2021 |
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| © 2021 Centura Health. All Rights Reserved. Proprietary and Confidential - for internal distribution only. |
On Oct 25-28, caregivers from across our connected ecosystem came together for a Policy Bowl – a fun football-themed event designed to be an all-out blitz on the cumbersome processes, conflicting procedures and duplicative clinical policies housed in PolicyTech. This event was held in response to your feedback shared in our associate and physician engagement surveys and from our nursing teams in Focus on Action sessions across the enterprise – thank you for speaking up about how challenging it can be to locate and access the clinical patient care policies you need in our current system.
20 interprofessional teams, including representatives from every Centura hospital and diverse service lines and clinical specialties, spent four days reviewing the more than 4,000 acute care policies in existence across Centura Health. Teams of frontline caregivers and subject matter experts then worked together to consolidate and standardize clinical patient care policies and streamline the policy search and reference process.
We are thrilled to share that in just four days, we have achieved a two-thirds reduction in clinical care policies in PolicyTech! This includes:
Every year on Nov. 11, we pause to observe Veterans Day and honor our military veterans who so selflessly served – or are currently serving - our country. We especially want to take this time to recognize and thank our nearly 800 incredible caregivers who are veterans and their families for their service and sacrifice.
From serving their country to serving our communities, neighborhoods and patients, our associates who are veterans continue to uphold the value of selfless service through their work within our healing ministry.
Giving back to those who served
To truly live by our core Values, it is important that we support, celebrate and elevate the health and vibrancy of our communities – including our veteran community.
One way we have been able to help serve those who served for us, is through our community grant initiative. One of the recent awardees is The Veteran’s Community Project (VCP), a 501(c)(3) organization that offers support services to those who have served and works to make a difference in the lives of homeless veterans.
Our grant will help VCP build a village of tiny houses in Longmont, CO that will provide housing to homeless veterans in need. The housing is specifically made with a trauma-informed design, considering aspects like making sure the bed faces the door and ensuring there is extra insulation for noise reduction.
Maria Kneusel, Centura Health Diversity and Inclusion Specialist, recently visited the VCP village and met with VCP Director, Paul Melroy. Take a look inside the VCP village of tiny houses in Longmont:
We are so grateful to our veteran associates for their selfless service, willingness to help and their continued commitment to making sure every community, every neighborhood and every life is whole and healthy. Thank you!
| Glint, our survey partner, no longer supports Internet Explorer. Use Google Chrome to complete your survey by November 17 |
Our Associate & Physician Engagement Pulse Survey is here, and we need to hear from you! This short survey will take less than five minutes to complete and serves as a check-in on engagement activities and key topics, such as our culture, recognition for your work and leader feedback.
Take your survey today!
You should have received an email from our survey partner, Glint, with a personalized invitation to access the survey. You may also access the survey using the links below. Please note that you will be required to log in to Glint; your responses will remain anonymous and confidential and are reported to your leader and Centura Health leadership in aggregate groups.
Internet browsers and accessing your survey
Glint, our survey partner, no longer supports the Internet Explorer browser. To complete the survey, you must use another Glint-approved internet browser such as Google Chrome, Safari or Microsoft Edge to access the link. If the default browser on your computer is set to Internet Explorer, simply copy and paste your survey link in Google Chrome to access your survey.
Thank you for taking a few minutes to share your ideas and recommendations before the survey closes on Nov. 17. Incredible experiences are built on meaningful feedback, and your collective voice supports our journey in becoming the system of choice for our associates, physicians and communities!
Questions?
Contact your local human resources director or email engagement@centura.org.
The Thanksgiving holiday is only 16 days away and we want to know: What’s your favorite Thanksgiving dinner side? Click on your favorite side below to participate in our poll!
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If you’d like to give back to those in need this holiday season, there are many opportunities to spread warmth and care in our communities:
Coats for Colorado works to provide warm winter coats at no cost to Coloradans of all ages. Drop off coats at any Dependable Cleaners location to spread warmth in our communities this holiday season! Coats are accepted until Nov. 30. New and gently used warm winter coats for men, women and children are accepted. Learn more about opportunities to get involved at coatsforcolorado.org.
Food Bank of the Rockies is the largest hunger relief organization in the Rocky Mountain Region. This year, 1 in 8 individuals in the region are projected to face food insecurity. Struggling with hunger at any time is difficult but can be felt even more acutely during the holidays. There are many ways to get involved with Food Bank of the Rockies to support those experiencing food insecurity:
To continually support and strengthen our culture of security at Centura Health, the following changes will be implemented in November:
Information Technology (IT) will perform monthly maintenance and updates starting at 12 p.m. Tuesday, Nov. 16, until 2 a.m. Wednesday, Nov. 17, (1200 until 0200 MT, 1300 until 0300 CT) which will result in downtimes for associates. Click below to view the specific dates, times, applications impacted and workarounds, where applicable.
Tuesday, Nov. 16, 2021 12 p.m. until 4 p.m. (1200 until 1600 MT, 1300 until 1700 CT)
| Application | Workaround |
| DI/Data Innovations (Lab Instrument Interface Manager) | Laboratory test results in Epic may be delayed. Lab – Follow downtime procedures. |
| Epiphany | The system is unavailable. Please initiate downtime procedures. |
| Hugs/Hugs Wi-Fi | Hugs Infant security system will be unavailable. Onsite security should be notified of downtime and unit doors monitored. |
| Lenel | The Lenel video security system will be unavailable, plan accordingly. Lenel facility badging will be available. |
| Nurse Call Systems (All) | Nurse Call systems will not send alerts to phones. Nurse Call alerts will alarm at the main console. Downtime procedures should be in place and the nurse call console should be monitored while the system is down. |
| TempTrak | Maintain a manual process for each device during the planned downtime to maintain quality compliance. |
| Application | Workaround |
| Medication Order Management (MOM) | Use Faxing or Tube Stations to send orders to pharmacy if MOM is needed during downtime. |
| Stanley MobileView | The system is unavailable with no workaround. |
| Zoll RescueNet | The application will be unavailable. Zoll devices will not be impacted. |
| Application | Workaround |
| Clairvia | The system is unavailable with no workaround. |
| Computrition | The system is unavailable with no workaround. |
| Data Captor/Capsule | Vital Signs and patient data from Operating Rooms (ORs) and Intensive Care Unit (ICU) ventilators will NOT be sent to Epic during this planned downtime. Data will require manual entry into Epic. |
| Epic Faxing | Faxing within Epic is unavailable. Pending faxes will automatically send once the system is available. |
| Kronos Historical Timesheets | The system is unavailable with no workaround. |
| Lawson | The system is unavailable with no workaround. |
| Midas+ | The system is unavailable with no workaround. |
| MM Hayes/Quick Charge | The system will be unavailable to accept credit card payments. Users can open the drawer to accept cash. |
| PaceArt Optima Application | Use downtime procedures during the maintenance window. |
| Policy Tech | The system is unavailable with no workaround. |
| TraumaOne | The system is unavailable with no workaround. |
All Centura Health caregivers have access to the collaboration tools, Microsoft Teams and SharePoint. To ensure information shared on these sites remains current and available to users, each site must contain at least two site owners. Site owners not only manage the permissions for these sites, they also receive important notifications when a site is up for annual review and renewal.
If you are receiving messages from Service Manager regarding a SharePoint or Teams site, please take action and follow the instructions in the message. Sites that do not have owners assigned are at risk of deletion due to no response to the site renewal messages.
How can you help?
If you are a site owner, please verify that your site(s) contain a minimum of two designated site owners. If the site does not contain two owners, please appoint a second owner using Site Permissions. If you are unsure how to designate a second site owner, submit a MS Teams/SharePoint Group Ownership Request through the Self Service Hub.
When a site does not contain a site owner, all members of the site are sent an email from Service Manager to identify two site owners. Please do not ignore these messages, instead submit a MS Teams/SharePoint Group Ownership Request through the Self Service Hub and identify two site owners.
If the site is no longer needed, select Inactive Team/SharePoint Group – Delete from the Action field within the MS Teams/SharePoint Group Ownership Request through the Self Service Hub.
Thank you for working together to ensure the resources and tools you need to perform your job remain available.
At our recent Policy Bowl, caregivers from across the system joined forces in an all-out blitz on the more than 4,000 clinical patient care policies in existence across Centura Health. Learn more about the progress we’ve made toward our game-winning goal: making our policies simple and user-friendly to better support the work you do each day.
Every year on Nov. 11, we pause to observe Veterans Day and honor our military veterans who so selflessly served – or are currently serving - our country. We especially want to thank our nearly 800 incredible caregivers who are veterans for their continued service.
Check your email for a link from our survey partner, Glint, and be sure to use Google Chrome to access your survey and share your feedback. This short survey will take less than five minutes to complete and provides valuable insight to build incredible experiences across our connected ecosystem.
The Thanksgiving holiday is only 16 days away and we want to know: What’s your favorite Thanksgiving dinner side?
This unbelievable story which has made its way through our halls and newsletters was featured by 9News on Oct. 24, telling the community and beyond about the incredible care and dedication of St. Anthony Hospital associates. Jeff Sandefer not only recovered from his injuries after a 100 foot fall from the sky but now runs 5 miles a day just eight weeks after his paragliding accident!
During this season of gratitude, there are many opportunities to spread warmth and care in our communities.
To continually support and strengthen our culture of security, changes to our Email Retention Policy will go into effect Nov. 15 and access to personal email on the Centura network and devices will be removed beginning Nov. 30.
Information Technology (IT) will perform monthly maintenance and updates starting at 12 p.m. Tuesday, Nov. 16, until 2 a.m. Wednesday, Nov. 17, (1200 until 0200 MT, 1300 until 0300 CT) which will result in downtimes for associates. Click below to view the specific dates, times, applications impacted and workarounds, where applicable.
To ensure information shared on Microsoft Teams and SharePoint remains current and available, each site must contain at least two site owners. If you are a site owner, please verify that your site(s) contain a minimum of two designated owners.
