Begin planning for the Fall Upgrade of Epic

On Sunday, Oct. 10, Information Technology (IT) will upgrade Epic to the February/May 2021 version to ensure our incredible caregivers are up-to-date with the most optimized Epic functionality!

NEW with this upgrade:

One-Click Feedback on Decision Support! Clinicians can indicate whether a decision support was useful or not!
Results Release to MyChart available directly in Chart Review!
New peripheral drawing tools in Cupid for Cardiologist diagram documentation!

Epic will be unavailable for approximately two hours while IT applies the upgrade to a new version starting at 11:30 p.m. (2330 MST) (0030 CT) Saturday, Oct. 9.

What do you need to do?
Please be aware that in order to ready Epic for the upgrade, IT will put the production environment into a transparent lockdown beginning Thursday, Oct. 7, at 5 p.m. (1700 MT) (1800 CT). Certain customization tools, including the application of filters to Chart Review, modifying NoteWriter macros, modifying SmartPhrases, etc., will not be available during this time.

There will be a dedicated remote Command Center where Epic Upgrade related tickets can be submitted. The Command Center will open on Sunday, Oct. 10, at 1:30 a.m. (0130 MT) (0230 CT) and remain open until Tuesday, Oct. 12. If you or an end user need assistance with an upgrade related issue, please call the Service Center at 303-643-4200 and they will be able to provide direction.

IT will have a dedicated Epic Command Center Support Issue request available in the Self Service Hub for end users to report any issues they may encounter with the Epic Upgrade.

How to submit an Epic Upgrade Command Center Support Issue:

Launch the Self Service Hub.
Enter Upgrade in the Search field at the top.
Select Epic Command Center Support Issue request.
Enter the Required fields.
Click Submit

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