We are excited to share that Centura has a new Information Security Office, led by Sanjeev Sah, Vice President and Chief Information Security Officer. The team’s former name was Information Technology Data Security. The Information Security Office will have an enhanced area of focus and work to serve our incredible caregivers, associates and patients, protect information, and create, execute and manage a cyber plan.

The Information Security Office has four primary goals:

• Sustaining, enabling and transforming the organization’s capabilities.
• Protecting people, data and technology assets.
• Providing assurance for disaster recovery and business continuity.
• Complying with applicable legal, regulatory and industry standards.

These goals are intended to enable and protect our ministry and business capabilities while addressing cyber threats. Additionally, the team will work to enhance our cyber capabilities so we can efficiently and effectively manage cyber threats and risks, while also remaining compliant with regulatory requirements.

Each day, you – our incredible caregivers – manage sensitive information and our Information Security Office is ultimately here to help provide seamless interactions for our patients, providers and associates. They extend our Mission, by keeping us safe and secure as a Ministry. To do this, the team has undergone a transformation – which includes two new functions, cyber services and cyber operations:

I am on a mission to inspire others to aim higher and achieve the greatest possible outcomes. – Shenny Sheth

Cyber Services:

• The Cyber Services team is led by Shenny Sheth, Director Information Security Officer, who has 15 years of experience. Shenny and his team will focus on governance, risk & compliance, cyber assessment & testing, and enterprise technology & product security.  

Cyber Operations:

• The Cyber Operations team is led by Srini Uppugonduri, Director Information Security Officer, who has over 22 years of experience. Srini and his team will focus on identity & access management, cyber architecture & solutions, cyber

  I’m on a mission to be a positive influence and a business enabler. – Srini Uppugonduri

  threat & vulnerability management, and cyber incident management.

As each of us deals with sensitive data, it’s important to know that we all play an important role in protecting this data and safeguarding the organization. If you notice something suspicious, please reach out to Shenny, Srini and the Information Security Office for assistance and guidance. Information security is a shared responsibility.

Questions?
To contact Cyber Operations, please email Cyberoperations@centura.org.
To contact Cyber Services, please email Cyberservices@centura.org.

October is Cybersecurity Awareness Month! We all have a part in cybersecurity to stay safe and secure online while increasing resilience against cyber threats. Each week in October we will share information about the role each of us has in online safety and encourage proactive steps to enhance cybersecurity at home and in the workplace. See below for an outline of the topics we will cover during Cybersecurity Awareness Month:

• Week 1: Do Your Part. Be Cyber Smart.
  
• Week 2:  Fight the Phish
  
• Week 3:  Explore, Experience, Share
  
• Week 4:  Cybersecurity First

Thank you for your engagement and participation in Cyber Security Awareness Month and beyond!

Do Your Part. Be Cyber Smart.

If you connect, you must protect. Whether it’s your computer, smartphone, game device, or other network the best defense against viruses and malware is to update to the latest security software, web browser, and operating systems. Don’t delay!

A recent malicious software attack on Apple devices highlights the importance of ensuring your devices receive frequent updates. Read this Sept. 15 communication from the Centura Information Security Office for more information about this recent attack and for helpful links to Apple device updates. Centura associates with Android devices should visit their device manufacturer's and wireless carrier's websites to learn about device and model specific security updates. These updates, too, should be applied as soon as possible.

Sign up today for automatic updates to protect your devices with anti-virus software.

Questions?
Please contact the Service Center at 303.643.4200 or ext. 84000.

To support Centura’s commitment to deliver high-performing whole person care, Information Technology (IT) is launching a new streamlined process for submitting Epic optimization requests that incorporates the core priorities of physician enablement and system alignment.  

The new Epic Intake Process (also commonly referred to as the Sand, Pebble, Rock (SPR) Intake process) will assist the business and IT teams by:

• Providing requestors with a centralized tool to submit new Epic optimization requests.

• Promoting a consistent process.

• Ensuring prioritization of work to focus on the work that is most urgent or impactful.

• Standardizing and automating the intake process.

• Supporting transparency of where a request is in process.

• Improving communication and collaboration across teams and requestors.

• Allowing the Centura Health enterprise to see the complete book of business for Epic optimization requests to ensure work is getting completed in a timely manner.

Effective Oct. 6, 2021, all requests for new Epic functionality must be entered from the New Epic Optimization Request form. The New Epic Optimization form can also be accessed from MyVirtualWorkplace and WorkspaceOne. A step-by-step instruction guide detailing how to submit a new Epic optimization request can be found HERE.

Please note that Epic “break/fix” issues should continue to be submitted as tickets via the Self Service Hub. The table below provides some examples of new Epic optimization requests v. break/fixes and when to use which system. When in doubt, the New Epic Optimization Request Form should be used. A good rule of thumb is whether what’s being requested already exists today. If the answer is yes, a Service Desk ticket can be entered.  If the request is determined not to be a break/fix, the request will be rerouted though the new Epic optimization process.  

Issue	New Epic Optimization Request Form	Self Service Hub
New functionality or tools desired in Epic	NEW Epic SPR Optimization Request
Functionality/tool in Epic that used to work appropriately, but is now broken/missing		Epic Application Maintenance Request

IT will continue to provide the service, support and technical enablement that our clinic and business partners have come to expect. Through collaboration, the New Epic Optimization Request process will not only ensure we’re working on the right things at the right time, but that our people feel like they’re working in the right place.

Questions?
If there are questions regarding this new process, please contact sprintake@centura.org

Our mission is whole person care. We are connected in this common purpose, and we know caring for the whole health of our incredible caregivers is just as important as caring for our patients and communities. That’s why our associate wellbeing program, Inspire Wellbeing, offers an exciting array of options to support your whole health.

A yearly preventive care visit is an important part of your whole health, and by establishing a relationship with a primary care provider you have a trusted and knowledgeable advocate for your health and wellbeing. If you’re on a Centura Health Medical plan, you can also earn points through Inspire Wellbeing by completing a visit and reporting your visit on the Inspire Wellbeing platform. Don’t have a primary care provider? Click here to find a Centura Health physician near you.

After you’ve completed your preventive care visit, be sure to log in to the Inspire Wellbeing platform and complete the Yearly Preventive PCP Exam program to report your visit and earn your well-being rewards. It only takes a few seconds!

The March 31, 2022 deadline may seem far away, but it will be here before you know it. And keep in mind that some providers may not have available appointments for several weeks, so don’t delay! Click here for more information about yearly preventive care visits and Inspire Wellbeing.

Associates on a Centura Health medical plan: Start earning in five easy steps! Earn 1,000 points by March 31 to earn the full $1,000 health premium reduction! It’s easy to get started earning: ✔ Log in to Inspire Wellbeing. ✔ Take five minutes to complete your wellbeing survey to earn 100 points. ✔ Complete your tobacco status attestation to earn 400 points. ✔ Record your completed preventive care visit to earn 250 points. ✔ Complete other fun wellbeing activities to earn 250 program points. Together, these activities equal your full $1,000 incentive! Your covered spouse can also earn 1,000 points, for a total of up to $2,000 in health premium reductions. Click here for a program checklist with more details about how to access programs and earn your full reward.

Not on a Centura Health medical plan? You can still earn rewards by completing wellbeing activities through Inspire Wellbeing! Earn 250 points by March 31 to earn $250. Your cash reward will be paid to you in the first quarter of the new plan year (July – Sept. 2022).

Preventive care visits must be completed between April 1, 2021 and March 31, 2022 to count toward the current Inspire Wellbeing earning period.

Registration questions?
Contact the wellbeing customer service team at 877.463.3888 or info@navigatewell.com.

Associate benefit plan or wellbeing questions?
Contact the People Resource Center at 1.888.622.1111 or at peopleresourcecenter@centura.org.

¿Sabías? El servicio de Inspire Wellbeing y varias de las herramientas que se encuentran ahí tambien están disponibles en Español. Visita wellbeing.centura.org en Google Chrome y selecciona “Language” junto a “Sign In.” Si estás dentro de tu cuenta, puedes elegir tu idioma en la esquina inferior derecho en la página principal. Did you know? The Inspire Wellbeing platform and many of the resources housed there are also available in Spanish! Visit wellbeing.centura.org using Google Chrome and select “Language” next to “Sign In.” If you’re already signed in, you can select your language in the bottom right corner of the main platform page.

As we continue to recognize National Hispanic Heritage Month, learn how we are partnering with Promotoras to positively impact the health of Latinos in our communities.

National Hispanic Heritage Month is celebrated from Sept. 15 to Oct. 15 each year. To honor Hispanic Heritage Month, please take a moment to learn more about our partnership with community leaders to positively impact the health and well-being of the Latino community.

At Centura Health, we know that health care is better where we are. Our Social Justice Framework guides our commitment to join together in community and deliver equitable, high-quality care. With over 21% of our patient population identifying as Hispanic, it’s important that we continue taking meaningful steps to understand and address the unique social, economic and cultural factors that impact health care delivery in the Latino community.

The single best way to positively impact the health of Latinos is to engage Promotoras in their care – a Spanish term for community health workers in Latinx communities. Centura Health partners with Vuela for Health, a nonprofit organization based in Denver, to impact health outcomes in the Latino community.

In February 2021, Centura Health hosted a special vaccination event to provide education and administer the COVID-19 vaccine to Promotoras in an effort to recognize the very important role of Promotoras and to raise awareness about the vaccines in Spanish-speaking communities. After receiving the vaccine, Promotoras from Vuela for Health were able to safely relay information about the vaccine to their communities, helping to dispel misinformation and provide education about the vaccine. After being vaccinated, Vuela for Health Promotoras went on to host 30 vaccination events at local churches with the support of Centura Health where 4,551 underserved Latinos were fully vaccinated against Covid-19 and charged with sharing the importance of vaccinations with their own families and neighbors.

This approach – partnering with physicians and nurses to educate Promotoras so they can in turn educate their community members in the ways that resonate best with them – is key to improving health outcomes in the Latino community.

“We complement our community partners well because doctors and nurses can provide us with the education and evidence-based curriculum. As Promotoras, we have more time to explain the “why” to people in the community and understand the cultural components to be able to reach them,” explained Diana Pineda, Founder and Executive Director at Vuela for Health. “We’re reaching people who are not currently part of the health care system and educating them on why and how to take action for their health.”

Their efforts are making a difference. Diana and Maria Kneusel, DNP, MSHCE, MSN Ed, RN, CMGT-BC, Diversity, Equity and Inclusion Specialist at Centura Health, were recently honored with the Hispanic Star Award for the work they have done together to support the Denver Latino community throughout the pandemic.

Diana and Maria will also be presenting on the impact of their collaboration at Centura’s 14th Annual Evidence-Based Practice, Research and Innovation Conference to be held on Nov. 5, 2021.

“This invaluable partnership between our Promotoras and Centura Health is vitally important to promote better health outcomes within our Spanish-speaking communities. We are truly bringing our Mission and Vision to life through this work,” shared Maria.

As we continue working to advance health outcomes and address disparities in the Latino community, Diana emphasizes the importance of health care organizations continuing to work collaboratively with community leaders like the Promotoras.

“We are trusted in the community because we are a part of the community. The collaboration between health care leaders, churches and leaders like Promotoras is how we can continue to impact the community,” Diana shared.

Together, we can fulfill our vision of every community, every neighborhood and every life – whole and healthy.

We are excited to share that our internal print services, provided through Centura Health Internal Print (CHIP), have begun transitioning to a new model which better aligns with our operational needs and core Value of Stewardship.

As part of this transition, as of Sept. 17 CHIP is no longer housed on the St. Anthony North Health Campus. Instead, our partnership with Xerox will continue at an off-site location.

Throughout the transition, we will continue to fulfill your document and printing needs and once the transition is complete will be able to do so more efficiently.

We are dedicated to ensuring a seamless transition. Please continue to submit print orders through the ordering process. Information will continue to be available for your reference on the CHIP SharePoint site.

Centura Health printing rates will adjust beginning Oct. 1, yielding an overall print cost reduction for Centura Health while maintaining stocks, templates and proofing processes. As this change is implemented, pricing will not be displayed in the ordering process but will be applied to cost center charges.

Please contact the CHIP staff with any questions, including advanced pricing. You can continue to reach CHIP representatives by email at printchip@centura.org or phone at 303-426-2158.

As we progress through this transition, we will keep you abreast of important dates, resources and next steps.

We look forward to partnering with you as we make this exciting transition and work to better enable you – our incredible caregivers – to focus on providing compassionate, whole person care.

Questions?
Contact Ahmed Zahidi at AhmedZahidi@Centura.org.

It’s important that our care sites and administrative offices are safe, secure and promote a professional appearance both internally and externally. Please be sure you are aware of the following Centura Health policies.

Non-Solicitation/Non-Distribution/Posting Policy
Our Non-Solicitation/Non-Distribution/Posting (Centura) policy ensures our people can deliver patient care and operations without interference and in a safe setting. We define solicitation as approaching a person for any of the following purposes:

• Offering of anything for sale;
• Asking for donations;
• Collecting funds;
• Seeking to promote, encourage, or discourage participation in or support for any organization, activity, event, or membership in any organization; and
• Distributing or delivering membership cards or applications for any organization or group.

Distribution is defined as distributing or delivering any literature or other materials including circulars, notices, papers, and leaflets by printed, written or electronic means.

Review the details below to understand when solicitation or distribution of materials between associates or non-associates is permitted in the worksites across our connected ecosystem.

Solicitation and distribution information for associates

	Solicitation	Distribution
Working Time	Prohibited	Prohibited
Patient Care Areas	Prohibited	Prohibited
Work Areas (Non- Patient Care Areas) *	Permitted on non-working time	Prohibited
Non-Work Areas *	Permitted on non-working time	Permitted on non-working time

*Both soliciting associate and associate who is the recipient must be on non-working time. Please note, if you are not working, you should not be on-site at a Centura facility unless it is for a Centura sponsored event, you are a patient or the immediate family member of a patient.

Solicitation and distribution information for non-associates

	Access	Solicitation	Distribution
Immediate patient care areas	Prohibited, unless visiting a patient or receiving medical care	Prohibited	Prohibited
Break rooms, locker rooms and lounges	Prohibited	Prohibited	Prohibited
Cafeteria and other hospital areas open to the public	Permitted, as long as they are not engaging in solicitation, distribution or related activities and the employer has consistently enforced its access policies	Prohibited, but may sit and have a meal for a reasonable period of time as long as not disruptive	Prohibited, but may sit and have a meal for a reasonable period of time as long as not disruptive
Outdoor entrances or entrance vestibules (provided hospital access is not obstructed)	Prohibited, unless using parking lot to enter the hospital for permitted use, to receive treatment, or to visit friends or family members	Prohibited	Prohibited
Hospital-owned parking lots	Prohibited, unless using parking lot to enter the hospital for permitted use, to receive treatment, or to visit friends or family members	Prohibited	Prohibited
Public (non-hospital-owned) sidewalks	Permitted	Permitted	Permitted

Personal Appearance (Dress Code) Policy
As Centura Health caregivers, we are trusted representatives of our Mission and Values. Our Personal Appearance (Dress Code) Policy sets guidelines around appropriate attire as we collaborate to deliver exceptional services and care. Please review these reminders of our dress code policy:  

• All associates not required to wear uniforms are expected to wear business casual attire. This is inclusive of all professional wear, such as slacks or khakis, dress shirts or blouses, open-collar or polo shirt, modest dresses or skirts, and loafers or dress shoes. Suit jackets and ties are not required.
• Business casual dress or casual days may be allowed at a given Centura Health facility/entity in a department or work area that does not have patient contact. On these days, associates may wear work-appropriate jeans or capris, if desired. While our dress code is more relaxed on Fridays, it is not an opportunity to wear clothes you would wear to the gym.
• Our associate ID badges are the best way for our valuable patients and other associates to know who we are and our role within Centura. Associates must wear that badge on the upper part of the chest preferably on the right, in a prominent place visible to all. Badge reels must be Centura sponsored.
• Face masks must follow the clothing guidelines and should be neat, clean, and not depict logos, slogans, violence, political affiliation, or other inappropriate graphics or language.

Questions?
Contact your local human resources director.