For the best user experience, use Google Chrome to complete your survey.

A strong culture of safety is vital in providing whole person care to our vibrant communities, and we are committed to achieving zero preventable harm to caregivers, patients and their families. One strategic way we gauge our continued efforts in creating a safe culture is through conducting our annual Culture of Safety Survey across the organization.

This survey will be available beginning Thursday, July 8 through Wednesday, July 21.

We are conducting our survey through Glint, our internal survey provider. On July 8, you will receive an email from survey@glintinc.com with a link to the secure survey.

Please take a few moments to complete this survey, whether or not you provide direct patient care. We are all caregivers. No matter our role or title, we all have an impact on patient care and the safety of those around us. Every associate must feel enabled to speak up for safety in order to achieve our goal of zero preventable harm.

All associates hired prior to July 8, 2021 will be invited to participate in the survey. To help us get a comprehensive view of the culture of safety across Centura Health, we need everyone’s input regarding topics including patient safety, medical errors and event reporting, the culture of safety within your unit or team, and your overall opinion on the value and efficiency with which we deliver care.

Your valuable input from the 2020 survey was used by leaders to prioritize safety initiatives over the past year. This year’s survey results will inform our strategy for key safety initiatives for 2021-2022 as we continue our journey to become a High Reliability Organization (HRO).

We are committed to continually enhancing our culture of safety at Centura Health for caregivers and patients alike. Thank you in advance for letting your voice be heard through this survey.

Questions?
Contact your local Quality Director.

Across Colorado and western Kansas, we are united around one remarkable Mission, binding core Values, and a shared Vision – every community, every neighborhood, every life – whole and healthy.

In February, we announced our new logo and brand identity in celebration of our 25^th Anniversary. Now, we invite you to join Peter D. Banko, our President & CEO, as we honor our legacy and move forward together as a 139-year-old connected ecosystem.

We will hold a livestream on July 15 at 10 a.m. MT (11 a.m. CT) with remarks from Peter, followed by an opportunity for dialogue about our successes and challenges throughout the historic crisis as well as our priorities for the coming year – supporting you, growing our healing ministry, and finding our “next normal.”

Click here to easily save this livestream meeting to your calendar. If you would like to submit questions in advance, you may email them to the OfficeoftheCEO@centura.org by July 13.

Our 25^th Anniversary celebration will also include a special gift for our incredible people and wellbeing activities in honor of the milestone focused on caring for your whole health – mind, body and spirit. Look for more information about local festivities in the coming days!

Thank you for your unstoppable energy and ongoing commitment to amplifying our shared ministry!

Sebastien (Seb) Girard, MBA, joins Centura Health on July 12 as our new Senior Vice President & Chief People Officer. Get to know Seb as he begins his role in our ministry.

At Centura Health, we are incredible people on a mission. Can you share your personal mission statement?
I am on a mission to serve, elevate and care for every community, every patient and every associate.

Tell us about yourself.
I am a son, a husband and a proud dad of three kids. I like to think I have the best of both worlds – I am Canadian (from Montreal) and American and speak English and French. I moved to the United States 11 years ago and have lived in DC, Boston, Dallas and Charlotte.

What is your professional background?
I have my Master of Business Administration degree from the Massachusetts Institute of Technology’s (MIT) Sloan School of Management – whose mission is to develop principled, innovative leaders who improve the world. I am first and foremost a futurist and consider myself a business and social engineer on top of being a human resources executive. In 2015-16, I did a nine-month business humanitarian project in partnership with the International Red Cross and MIT, working in the United States, Switzerland and Bangalore, India, to help attract the brain power of the world’s best engineers to support the “bottom of the pyramids” citizens of India that have mobility obstacles, such as missing limbs, wheelchair needs or Parkinson’s disease. Giving back to our communities and the world is crucial for me.

Tell us about your family.
I am relocating to Denver with my wife, Emily, and our two boys – Lucas (age seven) and Andrew (age five). They are both very active, love the outdoors and are very excited to play sports in Denver, especially soccer, basketball and taking ski lessons. I also have a 24-year-old daughter, Marie-Josianne, who lives in Quebec City and works as a case manager for child protective services. There is not a day that I don’t admire her as my daughter, the woman she became and the career path she chose. She is staying in Quebec City. We also have a corgi named Maddie, who is coming to Colorado with us.

What do you enjoy doing outside of work?
Having two young kids, living my life through their eyes and spending time with my family is the most precious use of my time. We were avid travelers before the pandemic and are looking forward to resuming exploring.

Do you have any favorite sports teams?
I love sports and especially live sporting events. I am an avid Montreal Canadiens fan and grew up watching the rough rivalry between the Habs and the Quebec Nordiques (which became the Colorado Avalanche). As a Patrick Roy fan, the Avs have always had a special place in my heart and I followed them since they moved from Quebec City to Denver. I can’t wait to cheer for Colorado’s teams!

Please join us in welcoming Seb and his family to our connected ecosystem!

Epic and Non-Epic Critical Application Downtimes

To ensure Microsoft Patches are deployed less than 30 days from receipt and to maximize our data security, the Epic Production and Non-Epic Critical Application monthly maintenance windows were moved to the third Sunday of each month.

Important Information Regarding Maintenance Window Activities:
On Sunday, July 18, Information Technology (IT) will be performing monthly maintenance on Epic, resulting in planned downtimes from Sunday, July 18 at 11:30 p.m. until Monday, July 19 at 1 a.m. (2330 until 0100 MT, 0030 until 0200 CT), lasting approximately one and a half hours. Epic will be down and unavailable during this planned downtime.

We will also be performing maintenance on the following non-Epic critical applications and services, which will be unavailable from Sunday, July 18 from 11:30 p.m. until Monday, July 19 at 2 a.m. (2330 until 0200 MT, 0030 until 0300 CT), lasting approximately two and a half hours. Please view the list of impacted applications or services and their related workarounds.


Non-Epic Critical Applications or Services impacted and their workaround:

Non-Epic Critical Applications
Application	Workaround
3M 360 Encompass	There is no workaround for this application.
Alaris Interoperability	Use the Alaris IV Pump Integration Downtime Recovery Checklist.
Ascom Vital Sign Alerts (St. Francis NICU)	Ascom will not provide vital sign alerts to Cisco phones and requires the downtime procedures to be initiated. Additional staffing may be needed.
Avasure Virtual Telesitters	Avasure Virtual Telesitters will be unavailable. Initiate downtime procedures including in-person sitting coverage.
Flight Vector	The system is unavailable. Please initiate downtime procedures.
Myla Software/Virtuo Blood Culture Instruments	Culture orders will not interface from Epic to Myla during this time. Please follow downtime and manual procedures, as necessary.
Natus Neuroworks	Please initiate downtime procedures.
Nurse Call Systems (All)	Nurse Call Systems will not send alerts to phones. Nurse call alerts will alarm at the main console. Downtime procedures should be in place and the nurse call console should be monitored while the system is down.
OBIX	OBIX will be unavailable. Downtime procedures including in-person monitoring should be initiated which may require increased staff.
Point of Care lab tests uploading to Epic	Point of Care lab results will not upload to Epic during the full maintenance window. POC tests completed during the downtime will upload to Epic once the downtime is complete.
Pyxis	Pyxis stations will automatically be placed on critical override in order to pull medications.
WellSky Transfusion – Blood Bank	WellSky Transfusion (Blood Bank) will not be available. The labs should initiate downtime procedures if the application is needed during the downtime.
Computer workstation security updates	Following the installation of workstation updates, you will see a 15-minute countdown and then the workstation will automatically restart.

When this will occur:

• Epic: Sunday, July 18 at 11:30 p.m. until Monday, July 19 at 1 a.m. (2330 until 0100 MT, 0030 until 0200 CT).
  
• Non-Epic Critical Applications: Sunday, July 18 at 11:30 p.m. until Monday, July 19 at 2 a.m. (2330 until 0200 MT, 0030 until 0300 CT).

• Ascom Vital Sign Alerts (St. Francis NICU): Additional staffing may be needed.
• Avasure Virtual Telesitters: Initiate downtime procedures including in-person sitting coverage.
• Nurse Call Systems (all): Downtime procedures should be in place and the nurse call console should be monitored while the system is down.
• OBIX: Downtime procedures including in-person monitoring should be initiated which may require increased staff.
  

• Use the Epic SRO icon during the planned Epic downtimes.
• For Alaris Interoperability recovery, use the Alaris IV Pump Integration Downtime Recovery Checklist.
• If Epic SRO becomes unavailable during the downtime windows, use the Epic Down 2 BCA Web option (for Middle Park and Craig Hospital end-users, use the Epic Downtime 3 BCA Web option).

As a reminder, to meet the requirements of the 21st Century Cures Act, we will be releasing additional note types to the patient portal beginning at 6 a.m. Tuesday, July 13.

An informational video is now available and accessible on the Learning Home Dashboard (LHD), CuresAct.Centura.org or by clicking here. Our caregivers are encouraged to view the 6-minute video to learn more about the coming changes.

By sharing more health care information with our patients, we are building stronger trust and creating opportunities for richer discussions to improve patient care.

Starting at 6 a.m. July 13, patients will have expanded real-time access to now include the following clinical note types authored by all clinicians across all care settings:

• Consultation Notes
• Discharge Summaries
• History and Physical
• Imaging Narratives
• Laboratory Report Narratives
• Pathology Report Narratives
• Procedures Notes
• Progress Notes

We value the insights you have shared through our associate engagement survey and Focus on Action nursing sessions, and we are committed to tangible action in response to your feedback.

Our delayed starts policy has surfaced as a common pain point across our ministry. We are pleased to share that we will no longer practice delayed starts, effective June 27 at 7 a.m. MT. You can view the updated Staffing Guideline here.

We respect our caregivers’ time, and ensuring fair compensation is a top priority. In order to better support our incredible people and ensure they are compensated for all time dedicated to our ministry, we have launched a new stand-by pay policy effective June 27 at 7 a.m. MT.  

An associate will be eligible for stand-by pay when they are contacted prior to their scheduled shift and asked not to come in to work, but asked to remain available should volume, acuity or needs change. During the hours the associate is on stand-by, they will be paid at 25% of their base pay.

To allow more flexibility and better meet the needs of our associates’ full lives, stand-by coverage will last no longer than the first half of the associate’s scheduled shift. View the new policy or speak with your leader for full details about how this new policy may impact you.

Thank you for your ongoing dialogue and partnership as we continue working to make Centura Health the system of choice for our associates, patients and communities!

Questions?
Contact the People Resource Center at peopleresourcecenter@centura.org or 888-622-1111.