Throughout the pandemic we have been committed to the whole health and safety of our associates, providers, patients and communities. This commitment to safety remains our top priority so we are inviting our incredible people to join a focus group and help us understand the factors contributing to vaccine hesitancy.

Deciding whether to receive the COVID-19 vaccine is a personal choice and Centura is not currently requiring the vaccine. That said, as we work to move health forward, we are interested in learning more about why individuals are selecting to remain unvaccinated. If you chose to not receive the COVID-19 vaccine and are willing to participate in a focus group to share why, please contact Kimberly Walter, Behavioral Health Education Director at KimberlyWalter@Centura.org. Your voice is important to us, so please share!

Members of the focus group will participate in one 30-minute interview conducted by one of our family medicine psychologists. Themes from the interviews will be compiled to better understand and address vaccine hesitancy in our communities. Your individual responses will be kept private.

We would love to have a large and diverse focus group, so please consider signing up today if you have not received the vaccine.

As a reminder, participating in this focus group is voluntary. If you select not to participate, you are not obligated to share your vaccination status and your health information is always protected.

Questions?
Please reach out to Kimberly Walter, Behavioral Health Education Director at KimberlyWalter@Centura.org or Ivy Donaldson, Behavioral Health Faculty, at IvyDonaldson@Centura.org.

On June 22, we celebrate you – our incredible caregivers. Throughout the pandemic you have persevered and endured — showing resiliency while caring for our patients, communities and one another. Day of Remembrance and Hope is meant to honor your experiences while looking forward with hope.

Join us by watching a video message from Peter D. Banko, President & CEO, on June 22. Additionally, members from our missions and ministry team will be providing local prayers and giveaways to show our appreciation.

American Heart Association’s virtual Heart & Stroke walk was June 5. Teams from across Centura raised $15,334, which was over our fundraising goal of $15,000.

In addition to raising money, associates across our ministry got moving! As part of this year’s virtual walk, nearly 250 associates walked, hiked, biked, cleaned, danced or otherwise moved to show their support for the American Heart Association.

If you joined a heart walk team, you are eligible to earn 50 wellness points in your Inspire Wellbeing account! To earn your points, visit wellbeing.centura.org, find the 2021 Heart & Stroke Walk in the Program Points section, click “Complete This” and upload a picture or documentation that you participated on a Centura team.



Thanks to everyone who participated and supported the American Heart Association!

Our LEARN platform will be updated to LEARN 2.0 over the coming months. As we prepare for this transition, please be aware of these critical dates and deadlines so you maintain any educational records you may need.

Download transcripts and continuing education (CE) credits by July 19

• CE credits will not be accessible after July 19. You are responsible for downloading, saving and retaining your CE credits and records.
• Learning transcripts older than seven years (Jan. 1, 2013 or older) will not be migrated or accessible in LEARN 2.0 after July 19.

To ensure quicker resolution of time-sensitive issues, the Information Technology (IT) Service Center has created multiple options for reporting issues or

Fun Fact The Service Center’s most frequently received requests are for passwords and account resets, however, you have the ability to reset your password, change your password, or unlock your account by following the steps outlined in the document Centura Passwords and Accounts.

requesting services.  While it may be tempting to go through “alternative” channels (e.g. sending emails to your go-to person, asking your clinical informaticist, waiting to report issues until safety huddle, ignoring or failing to report issues, etc.), doing so may significantly delay the issue resolution time.

The IT Service Center is 100% committed to resolving issues with first call resolution and are here to help you!

Options available for reporting issues, requesting IT assistance or support:

• Call the Service Center at 303-643-4200 or ext. 84000
• Self Service Hub
• Report a problem
• Chat
• Mobile App
• Send an email to  ServiceCenter@Centura.org

Epic and Non-Epic Critical Application Downtimes

On Sunday, June 20, beginning at 11:30 p.m. (2330 MT), Information Technology (IT) will perform a Disaster Recovery Failover and monthly maintenance on Epic, and monthly maintenance on non-Epic critical applications. These activities will continue until 2 a.m. (0200 MT) on Monday, June 21.

Additionally, on Sunday, June 27, beginning at 11:30 p.m. (2330 MT), IT will perform a Disaster Recovery Failback, which will continue until 2 a.m. (0200 MT) on Monday, June 28.

To ensure Microsoft patches are deployed less than 30 days from receipt and to maximize our data security, the Epic Production and Non-Epic Critical Application monthly maintenance windows were moved to the third Sunday of each month.

Important information regarding maintenance window activities:

On Sunday, June 20, IT will be performing a Disaster Recovery Failover and monthly maintenance on Epic, resulting in planned downtimes from Sunday, June 20 at 11:30 p.m. until Monday, June 21 at 2 a.m. (2330 until 0200 MT, 0030 until 0300 CT), lasting approximately two and a half hours. Epic will be down and unavailable during this planned downtime.

We will also be performing maintenance on the following non-Epic critical applications and services, which will be unavailable from Sunday, June 20 from 11:30 p.m. until Monday, June 21 at 2 a.m. (2330 until 0200 MT, 0030 until 0300 CT), lasting approximately two and a half hours. Please view the list of impacted applications or services and their related workarounds.

Important information regarding disaster recovery activities:

On Sunday, June 27, Information Technology (IT) will be performing a Disaster Recovery Failback on Epic, resulting in planned downtimes from Sunday, June 27 at 11:30 p.m. until Monday, June 28 at 2 a.m. (2330 until 0200 MT, 0030 until 0300 CT), lasting approximately two and a half hours. Epic will be down and unavailable during this planned downtime.

Non-Epic Critical Applications or Services impacted and their workaround:

Non-Epic Critical Applications
Application	Workaround
3M 360 Encompass	There is no workaround for this application.
Alaris Interoperability	Use the Alaris IV Pump Integration Downtime Recovery Checklist.
Ascom Vital Sign Alerts (St. Francis NICU)	Ascom will not provide vital sign alerts to Cisco phones and requires the downtime procedures to be initiated. Additional staffing may be needed.
Avasure Virtual Telesitters	Avasure Virtual Telesitters will be unavailable. Initiate downtime procedures including in-person sitting coverage.
Flight Vector	The system is unavailable. Please initiate downtime procedures.
Myla Software/Virtuo Blood Culture Instruments	Culture orders will not interface from Epic to Myla during this time. Please follow downtime and manual procedures, as necessary.
Natus Neuroworks	Please initiate downtime procedures.
Nurse Call Systems (All)	Nurse Call Systems will not send alerts to phones. Nurse call alerts will alarm at the main console. Downtime procedures should be in place and the nurse call console should be monitored while the system is down.
OBIX	OBIX will be unavailable. Downtime procedures including in-person monitoring should be initiated which may require increased staff.
Point of Care lab tests uploading to Epic	Point of Care lab results will not upload to Epic during the full maintenance window. POC tests completed during the downtime will upload to Epic once the downtime is complete.
Pyxis	Pyxis stations will automatically be placed on critical override in order to pull medications.
WellSky Transfusion – Blood Bank	WellSky Transfusion (Blood Bank) will not be available. The labs should initiate downtime procedures if the application is needed during the downtime.
Computer workstation security updates	Following the installation of workstation updates, you will see a 15-minute countdown and then the workstation will automatically restart.

When this will occur:

• Epic: Sunday, June 20 at 11:30 p.m. until Monday, June 21 at 2 a.m. (2330 until 0200 MT, 0030 until 0300 CT).
• Non-Epic Critical Applications: Sunday, June 20 at 11:30 p.m. until Monday, June 21 at 2 a.m. (2330 until 0200 MT, 0030 until 0300 CT).
• Epic: Sunday, June 27 at 11:30 p.m. until Monday, June 28 at 2 a.m. (2330 until 0200 MT, 0030 until 0300 CT)

• Ascom Vital Sign Alerts (St. Francis NICU): Additional staffing may be needed.
• Avasure Virtual Telesitters: Initiate downtime procedures including in-person sitting coverage.
• Nurse Call Systems (all): Downtime procedures should be in place and the nurse call console should be monitored while the system is down.
• OBIX: Downtime procedures including in-person monitoring should be initiated which may require increased staff.

• Use the Epic SRO icon during the planned Epic downtimes.
• For Alaris Interoperability recovery, use the Alaris IV Pump Integration Downtime Recovery Checklist.
• If Epic SRO becomes unavailable during the downtime windows, use the Epic Down 2 BCA Web option (for Middle Park and Craig Hospital end-users, use the Epic Downtime 3 BCA web option).