June 8, 2021  Edition 97
Featured Story
Moving health forward with Centura Health Equity & Advancement Fund
We are proud to announce the launch of the Centura Health Equity & Advancement Fund, a $1 million community grant program to extend the impact of our social justice and health equity efforts across Colorado and western Kansas.
 
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Honoring our incredible caregivers through a Day of Remembrance and Hope
On June 22, we celebrate you — our incredible caregivers. Throughout the pandemic you have persevered and endured — showing resiliency while caring for our patients, communities and one another. Day of Remembrance and Hope is meant to honor your experiences while looking forward with hope.
 
Improvements made to guest access requests through MS Teams
Sharing information with our vendors and partner organizations as part of initiatives or other projects has been made easier and more secure through Microsoft (MS) Teams guest access requests.
 
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Be cyber safe
The Data Security Team is committed to providing you with resources to help you avoid becoming a victim of a cyber-attack. Read on for guidance on how to protect yourself and our patients.
 
IT Downtimes
Information Technology will perform monthly maintenance that will result in downtimes for associates. PLEASE NOTE: Epic will experience two planned downtimes on Sunday, June 20 and again on Sunday, June 27.  IT will also perform monthly maintenance on the non-Epic critical applications on Sunday, June 20. Click below to view the specific dates, times, applications impacted and workarounds, where applicable.
 
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Content submissions

The next issue of The Weekly Spark will publish on Tuesday, June 15. You may submit content for inclusion at any time, but if the next issue is your target date for publication, please submit to Corporate Communications by Wednesday, June 9.

 
Our Mission
We extend the healing ministry of Christ by caring for those who are ill and by nurturing the health of the people in our communities.

 
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June 8, 2021 Edition 97
Moving health forward with Centura Health Equity & Advancement Fund

We are proud to announce the launch of the Centura Health Equity & Advancement Fund, a $1 million community grant program to extend the impact of our social justice and health equity efforts across Colorado and western Kansas. The application period for non-profits to apply for a grant is open from Tuesday, June 1 to Saturday, July 31.

Grants will range from $5,000 to $250,000 and be awarded to non-profits that serve specific diverse communities and/or populations, focus on diverse caregivers, and leverage collaborations with other partners to increase social impact as their programs address health care equity.

Submissions should integrate one or more principles in helping address health care equity issues with initiatives that focus on disproportionate unmet health-related needs, emphasize primary prevention and address underlying causes of health problems, contribute to a seamless continuum of care, build community capacity and address social determinants of health to improve health outcomes. Initiatives should also demonstrate collaboration in communities.

This Health Equity & Advancement Fund was launched to support our commitment to Diversity and Inclusion (D&I) across our vibrant communities and reaffirms our commitment to social equity, which lies in our Mission and core values as a healing ministry.
“Our vision is to make every community, every neighborhood, every life – whole and healthy, we are continually working to enable our associates and communities to inspire change. The events around racial justice in 2020 accelerated the work we were doing over the past few years to take more focused, impactful actions to address systemic racism and the issues surrounding health equity.”

Dr. Oswaldo Grenardo, MD, SVP and Chief Diversity and Inclusion Officer at Centura Health.

If you have an organization you care about that fits within guidelines of the grant, encourage them to submit an application! Organizations must complete the following steps:

Organizations, including 501(c)(3) tax exempt nonprofits, community organizations using a nonprofit 501(c)(3) as a fiscal sponsor and educational institutions are eligible to apply for the grant. The organization must be operating in Colorado or Kansas and within 50 miles of a Centura facility.

The grant application process opened on June 1, 2021, and the deadline to submit is July 31, 2021. Applicants will be notified on funding selection between Aug. 1 and Sept. 1, 2021. Projects being funded will need to begin in September 2021 and be completed by June 2022. Details on the application can be found on our website.

June 8, 2021 Edition 97
Honoring our incredible caregivers through a Day of Remembrance and Hope

On June 22, we celebrate you – our incredible caregivers. Throughout the pandemic you have persevered and endured — showing resiliency while caring for our patients, communities and one another. Day of Remembrance and Hope is meant to honor your experiences while looking forward with hope.

Join us by watching a video message from Peter D.  Banko, President & CEO, on June 22. Additionally, members from our missions and ministry team will be providing local prayers and giveaways to show our appreciation.

June 8, 2021 Edition 97
Improvements made to guest access requests through MS Teams

Information Technology (IT) is committed to delivering secure access when collaborating with external vendors and partner organizations, and we ask that you please avoid using resources like Dropbox, Box, Google Drive or personal email to share information. Although these platforms are easy to use, they do not always guarantee the security of the information being shared.  

Instead when collaborating with external vendors and partner organizations, associates are asked to use Microsoft (MS) Teams, the preferred method to safely share information and reduce risk for both you and our organization. You may also use your Centura Health email account; however, make sure to use Mimecast encryption when sending sensitive information.

IT has created an MS Teams Guest Access request in the Self-Service Hub.

To submit a request:

What to expect Termination of access
Guest access will remain active, unless the individual does not access the site for 45 or more days. After 30 days, the manager/sponsor will receive an email indicating the individual’s account inactivity. If the individual does not access the account within 45 days, for security purposes, access will be removed. Access can be requested again, if needed.

The manager/sponsor will be notified once the access has been granted, as well as when the individual’s account reaches 30 days of inactivity.

Vendor requirements
The vendor must be a pre-approved vendor prior to requesting access, or a separate request will need to be submitted to establish them as an approved vendor.

Collaborating and sharing information safely and securely is important to our work. IT is continually working to enhance the service and support we provide to our associates.

Questions?
Please contact the Service Center at 303-643-4200.

June 8, 2021 Edition 97
Be cyber safe

As caregivers, we are trusted to protect private, personal information and it is vital that we do all we can to protect ourselves and our patients from cyber-attacks. Our Data Security Team encourages you to keep the following information top-of-mind.

Cyber criminals use many tactics to obtain or compromise information including social engineering. In these attacks, the attacker uses human interaction to obtain or compromise information about an organization or its computer systems. By asking questions, the criminal may be able to piece together enough information to infiltrate an organization’s network. The following are types of social engineering attacks:

We encourage you to follow these precautions to avoid becoming a victim of a cyber-attack: How the Data Security Team works to protect you
Centura Health maintains anti-virus software, firewalls and email filters to keep you and important information safe. We also enforce multi-factor authentication through the DUO platform. When using DUO, only you can grant external access for your username and password. Installing the DUO app on your smartphone is the most convenient way to utilize the platform. The app can be downloaded from Apple Play (IOS) or Google Play (Android).

Another safeguard Centura Health has in place in Outlook is Mimecast. When you report a suspicious message through Mimecast, the message is sent to the Centura Health Messaging Security Team for analysis. Additionally, if you report the message as spam the sender is added to your blocked list.

What to do if you think you are a victim of a cyber-attack
If you believe you have revealed sensitive information such as your username or password or if you receive a suspicious email, report it to the Centura Health Data Security Team.

Questions?
Please contact the Data Security Team.

June 8, 2021 Edition 97
IT Downtimes

Epic and Non-Epic Critical Application Downtimes

On Sunday, June 20, beginning at 11:30 p.m. (2330 MT), Information Technology (IT) will perform a Disaster Recovery Failover and monthly maintenance on Epic, and monthly maintenance on non-Epic critical applications. These activities will continue until 2 a.m. (0200 MT) on Monday, June 21.

Additionally, on Sunday, June 27, beginning at 11:30 p.m. (2330 MT), IT will perform a Disaster Recovery Failback, which will continue until 2 a.m. (0200 MT) on Monday, June 28.

To ensure Microsoft patches are deployed less than 30 days from receipt and to maximize our data security, the Epic Production and Non-Epic Critical Application monthly maintenance windows were moved to the third Sunday of each month.

Important information regarding maintenance window activities:

On Sunday, June 20, IT will be performing a Disaster Recovery Failover and monthly maintenance on Epic, resulting in planned downtimes from Sunday, June 20 at 11:30 p.m. until Monday, June 21 at 2 a.m. (2330 until 0200 MT, 0030 until 0300 CT), lasting approximately two and a half hours. Epic will be down and unavailable during this planned downtime.

We will also be performing maintenance on the following non-Epic critical applications and services, which will be unavailable from Sunday, June 20 from 11:30 p.m. until Monday, June 21 at 2 a.m. (2330 until 0200 MT, 0030 until 0300 CT), lasting approximately two and a half hours. Please view the list of impacted applications or services and their related workarounds.

Important information regarding disaster recover activities:

On Sunday, June 27, Information Technology (IT) will be performing a Disaster Recovery Failback on Epic, resulting in planned downtimes from Sunday, June 27 at 11:30 p.m. until Monday, June 28 at 2 a.m. (2330 until 0200 MT, 0030 until 0300 CT), lasting approximately two and a half hours. Epic will be down and unavailable during this planned downtime.

Non-Epic Critical Applications or Services impacted and their workaround:
Non-Epic Critical Applications
Application Workaround
3M 360 Encompass There is no workaround for this application.
Alaris Interoperability Use the Alaris IV Pump Integration Downtime Recovery Checklist.
Ascom Vital Sign Alerts (St. Francis NICU) Ascom will not provide vital sign alerts to Cisco phones and requires the downtime procedures to be initiated. Additional staffing may be needed.
Avasure Virtual Telesitters Avasure Virtual Telesitters will be unavailable. Initiate downtime procedures including in-person sitting coverage.
Flight Vector The system is unavailable. Please initiate downtime procedures.
Myla Software/Virtuo Blood Culture Instruments Culture orders will not interface from Epic to Myla during this time. Please follow downtime and manual procedures, as necessary.
Natus Neuroworks Please initiate downtime procedures.
Nurse Call Systems (All) Nurse Call Systems will not send alerts to phones. Nurse call alerts will alarm at the main console. Downtime procedures should be in place and the nurse call console should be monitored while the system is down.
OBIX OBIX will be unavailable. Downtime procedures including in-person monitoring should be initiated which may require increased staff.
Point of Care lab tests uploading to Epic Point of Care lab results will not upload to Epic during the full maintenance window. POC tests completed during the downtime will upload to Epic once the downtime is complete.
Pyxis Pyxis stations will automatically be placed on critical override in order to pull medications.
WellSky Transfusion – Blood Bank WellSky Transfusion (Blood Bank) will not be available. The labs should initiate downtime procedures if the application is needed during the downtime.
Computer workstation security updates Following the installation of workstation updates, you will see a 15-minute countdown and then the workstation will automatically restart.

When this will occur:

Offline workstations will automatically be updated and rebooted once connected to the Centura Health network.

What do you need to do?
Downtime procedures should be implemented during the disaster recovery and maintenance windows. Please reference the workarounds listed in the table above.

Additional staffing or implementation of downtime procedures:
The following applications may require additional staffing or implementation of downtime procedures:Epic: We appreciate your patience as we conduct these maintenance activities to keep our incredible people equipped with the latest tools and to ensure you can provide high quality, whole person care.

Questions?
If you have any questions regarding this maintenance window, please contact your Clinical Informaticists by Facility.