We’re pleased to announce that another brand resource is available to all caregivers across our ecosystem. In partnership with our promotional vendor eLeadPromo, we have launched a system-wide online Brand Store full of apparel, drinkware, lifestyle, technology, event items and much more. View the site HERE!

We’ve built our Brand Store to fulfill both individual apparel orders and bulk promotional orders for teams or events. To help you make the most of it, we’ve provided an FAQ document HERE and some useful tips below:

• All purchases can be made via a cost center, p-card, personal credit card, gift card and AppreciateU codes.
• There is more than meets the eye! Contact our dedicated account team at eLeadPromo to explore additional items not currently featured on the store at (888) 420-1788.
• As we continue to rollout our updated visual identity, only Centura and hospital logos are included in this launch. Additional logos will be added to the Brand Store and Brand Portal as soon as they are completed.
• Have questions about your order? Get answers though the site’s instant messaging tool or from our dedicated account management team at sales@eleadpromo.com or (888) 420-1788.
• You can also find resources and informational documents for eLeadPromo HERE.
• Please contact the brand team for more information about our brand guidelines and logo usage.

The Information Technology (IT) Service Center is here for you – our incredible people – 24/7. We are happy to answer your questions and assist with requests or needs. Our number one goal is to provide first call resolution! The IT Service Center strives to provide the best customer service coupled with quick resolutions.

One frequent concern received by the service center is tickets are closed prior to resolution. As part of our service center policy, we close tickets when we cannot reach the end user to follow up on the issue.  

At least three attempts are made to follow up using the number or contact information provided before a ticket is closed. The best way to ensure proper follow up and quick resolution it is to leave a contact time, phone number and instructions to ensure timely resolution. Examples:

• “Monday afternoon at 1 p.m., or Thursday at 3 p.m.; if I don’t pick up, please call back in 10 minutes.”
• “The best way to reach me is to ping me on MS Teams and I will call you back.”

• Tickets submitted via the Self Service Hub will default to normal priority with a Service Level Agreement (SLA) of 3 days. If you have an urgent or patient safety related issue, always call the service center to ensure the ticket is given an appropriate priority level.
• Computer “Restart” is more effective than a computer “Shut Down”. Most issues can be resolved by selecting: Start > Power > Restart.
• Download the Self-Service Portal app on your mobile device to submit new requests, view existing requests, and approve requests.
• Reference the article regarding new enhancements to the Self Service Hub.

Skype for Business is being retired by Microsoft. To continue delivery of instant messaging capabilities, Information Technology (IT) has proactively moved to Microsoft (MS) Teams and on June 1 implemented “Teams Only” mode. At this time, instant messaging is only available through MS Teams Chat.

Do you need to send a chat/instant message?
If you are not familiar with MS Teams and the chat feature, please reference the MS Teams Chat User Guide.

In addition to chat, we recommend viewing the numerous guides, training videos and previous newsletter articles to learn more:
•    MS Teams – Did You Know
•    MS Teams End User Guide
•    MS Teams Site Owner Guide
•    Are you ready to use Microsoft Teams?
•    Explore what’s possible with Microsoft (MS) Teams

Training on MS Teams
Explore what is possible with MS Teams through training videos and instructor-led sessions available directly inside MS Teams. To access these trainings:

1. Launch Microsoft Teams.
2. Select Learning Pathways from the left navigation bar.
3. To view and select topic-specific videos, select Getting Started with Microsoft Teams.
4. Select Structured Learning to register for an instructor-led class.

Each year, teams from Centura Health proudly support the American Heart Association’s (AHA) annual Heart & Stroke Walk to celebrate the lives of heart attack and stroke survivors, promote exercise, and raise overall health awareness. As the leading cause of death in this country, cardiovascular disease claims almost as many lives each year as the next 7 leading causes of death combined. The AHA’s priorities embody Centura’s vision of every community, every neighborhood, every life – whole and healthy.

You can still make an impact by participating in the upcoming 2021 Denver Heart & Stroke Walk Digital Experience on Saturday, June 5. Click here to join one of Centura’s teams and walk where you are – and encourage your colleagues and associates to join!

For more information, contact your local site lead:

Penrose - St Francis Health Services	Melissa Ortiona	MelissaOrtiona@centura.org
Littleton Adventist Hospital	Lee Shields	LeeShields@Centura.Org
Parker Adventist Hospital	Nancy Lundy Emily Justice	NancyLundy@Centura.Org EmilyJustice@Centura.Org
St. Catherine Hospital and Bob Wilson Memorial Hospital	Sammie Ramos	SammieRamos@Centura.Org
St. Anthony North Heath Center	Alex Stebbins	AlexandraStebbins@Centura.Org
Longmont United Hospital	Tara Horne	TaraHorne@Centura.Org
Castle Rock Adventist Hospital	Myra Gregory	MyraGregory@Centura.Org
St. Thomas More Hospital	Nikki Teigen	NicoleTeigen@centura.org
Porter Adventist Hospital	Jena Humer Angela Pollock	JenaHumer@Centura.Org AngelaPollock@Centura.Org
Avista Adventist Hospital	Calvin Smith	CalvinSmith@Centura.Org
Mercy Regional Medical Center	Lisa Hutchens	LisaHutchens@Centura.Org
St. Mary Corwin	Jillian Maes	JillianMaes@Centura.Org
St. Anthony Hospital	Jess Donaldson	JessicaDonaldson@Centura.Org
St. Anthony Summit	Stephanie Robinson	StephanieRobinson@Centura.Org
Corporate	Valerie Gildea Andrea Carter	ValerieGildea@Centura.Org AndreaCarter@Centura.Org

Joining the 2021 Donor Dash? Click here to learn how to sign up.

While you’re at it, submit a team ‘Who Are You Dashing For’ video for the virtual program:

1. Take a 5 second selfie video from your phone while walking/jogging/running outside or on a treadmill by yourself or with some of your teammates! Phone MUST be held horizontally (landscape view) or we won’t be able to use it.
2. Say “I’m team ___ and I’m dashing for ___” Or “We’re team ___ and we’re dashing for___.”
3. Send to donordash@donoralliance.org by Thursday, July 1.