Feb. 9, 2021  Edition 80
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Celebrating our 2021 5-star ratings from Healthgrades!
We are pleased to announce that 12 of our hospitals are 5-star rated in various procedures and outcomes according to research released by Healthgrades.
 
Greater Colorado and Kansas welcomes new physician executive
Chris Thomson, MD, MS, MBA, FACEP, has been named Group Vice President and Physician Executive for Greater Colorado and Kansas Group, effective Feb. 8, 2021.
 
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Two Microsoft Security updates required in February
Information Technology will perform two Microsoft Security updates in February, requiring a computer restart on Feb. 14 and Feb. 21.
 
Application downtimes
Information Technology will perform monthly maintenance that will result in downtimes for associates. Click below to view specific dates, applications impacted, and workarounds, where applicable.
 
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Important! NEW Microsoft SharePoint and Teams sites expiration policy
Don’t get caught off guard! Prepare for our new SharePoint and Microsoft Teams expiration policy that will be implemented in April 2021.
 
February employee assistance program webinars
View opportunities to engage in upcoming discussions that can assist you in your professional and personal lives.
 
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The next issue of The Weekly Spark will publish on Tuesday, Feb. 16. You may submit content for inclusion at any time, but if the next issue is your target date for publication, please submit to Corporate Communications by Wednesday, Feb. 10.

 
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We extend the healing ministry of Christ by caring for those who are ill and by nurturing the health of the people in our communities.

 
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Feb. 9, 2021 Edition 80
Celebrating our 2021 5-star ratings from Healthgrades!

Centura Health has always stood for top quality – delivering the highest quality and safest care possible through our award-winning entities, services and teams. We are pleased to announce that 12 of our hospitals are 5-star rated in various procedures and outcomes according to research released by Healthgrades, the leading resource that connects consumers, physicians and health systems. Every year, Healthgrades evaluates hospital performance at nearly 4,500 hospitals nationwide for 32 of the most common inpatient procedures and conditions using Medicare data, and additional analyzes outcomes in appendectomy and bariatric surgery using all-payor data provided by 16 states.

This analysis shows that patients treated at hospitals receiving a 5-star rating have a lower risk of dying and a lower risk of experiencing one or more complications during a hospital stay than if they were treated at hospitals receiving a 1-star rating in that procedure or condition.

We are proud of our Centura Health facilities that were recognized with 5-star ratings from Healthgrades within specific service lines:

For its analysis, Healthgrades evaluated approximately 45 million Medicare inpatient records for nearly 4,500 short-term acute care hospitals nationwide to assess hospital performance in 32 common conditions and procedures and evaluated outcomes in appendectomy and bariatric surgery using all-payer data provided by 16 states. Healthgrades recognizes a hospital’s quality achievements for cohort-specific performance, specialty area performance, and overall clinical quality. Individual procedure or condition cohorts are designated as 5-star (statistically significantly better than expected), 3-star (not statistically different from expected) and 1-star (statistically significantly worse than expected).

Hospital quality is an important indicator in our journey to zero preventable harm. Please join us in celebrating our incredible caregivers who help make achievements like this possible! View a full list of our awards from Healthgrades here. The complete Healthgrades 2021 Report to the Nation and detailed study methodology can be found at https://partners.healthgrades.com/healthgrades-quality-solutions/healthgrades-quality-awards/.

*2020 achievement

Feb. 9, 2021 Edition 80
Greater Colorado and Kansas welcomes new physician executive

Chris Thomson, MD, MS, MBA, FACEP, has been named Group Vice President and Physician Executive for Greater Colorado and Kansas Group, effective Feb. 8, 2021. He will work from Centura’s regional offices in northern Colorado Springs, Colo.

In this role, Chris will work alongside the market CEOs and Chief Medical Officers to develop strategic plans, policies and address operational issues to build effective physician-facing relationships among the operating group, the hospitals and their medical staffs. Chris, who is on a mission to carefully listen and understand diverse perspectives in pursuit of wellness, will also be responsible for strategic medical affairs issues including developing physician networks, joint ventures, physician relationships, physician recruitment and physician development for the system.

Prior to joining Centura, Chris served as the Senior Vice President and System Chief Medical Officer for Centra Health, Inc. based in Lynchburg, VA, where he led clinical care across the system for 12 departments and service lines and oversaw 1,200 medical staff members.

Chris earned a Bachelor of Science in biology and psychology from The College of William & Mary and both a Master of Science in physiology and biophysics and a Doctor of Medicine from the Medical College of Virginia. He completed a residency in emergency medicine at Carolinas Medical Center’s Department of Emergency Medicine. Chris also earned his Master of Business Administration in General Management with a healthcare focus from the University of Virginia’s Darden School of Business.

Chris and his wife, Britney, have been married for 26 years and have three daughters: Kelsey, Sidney and Katey. When he’s not working, Chris enjoys reading, hiking, road and mountain cycling, cyclocross, skiing and swimming.

Feb. 9, 2021 Edition 80
Two Microsoft Security updates required in February

In order to ensure the security of Centura Health computer environments, Information Technology (IT) will release and install Microsoft (MS) Security updates the same month they are released.

In February, two security updates will be required. The January updates will be released on Sunday, Feb. 14, at 11 p.m. (2300 MT), and the February updates will be released on Sunday, Feb. 21, at 11 p.m. (23:00 MT).

Applications or services impacted
Microsoft security updates will only be installed on Windows Operating System (OS) devices. iOS and MacOS devices will not be impacted.

When this will occur?

The updates will automatically install and will require a restart of the computer.

What do you need to do?
Following the installation of the security updates, you will see a prompt to restart the computer, which can be postponed for up to 12 hours.

Offline computers will automatically receive the update and reboot once connected to the Centura Health network.

We appreciate your patience as we conduct these maintenance activities, to keep our incredible people equipped with the latest tools and to ensure you can provide the highest quality, whole person care.

Questions?
If you have any questions regarding this Windows update, please contact the Service Desk at 303.643.4200.

Feb. 9, 2021 Edition 80
Application downtimes

To ensure Microsoft Patches are deployed less than 30 days from receipt and to maximize our data security, the Epic Production and Non-Epic Critical Application monthly maintenance windows were moved to the third Sunday of each month.

Important information regarding maintenance window activities:

On Sunday, Feb. 21, Information Technology (IT) will perform monthly maintenance on Epic, resulting in planned downtimes from Sunday, Feb. 21, at 11:30 p.m. (2330 MT) until Monday, Feb. 22 at 1 a.m. (0100 MT), lasting approximately one and a half hours. Epic will be down and unavailable during this planned downtime.

We will also be performing maintenance on the following non-Epic critical applications and services, which will be unavailable from Sunday, Feb. 21, from 11:30 p.m. (2330 MT) until Monday, Feb. 22, at 2 a.m. (0200 MT), lasting approximately two and a half hours. Please view the list of impacted applications or services and their related workarounds.

Non-Epic critical applications or services impacted and their workaround:
Critical Applications
Application Workaround
3M 360 Encompass There is no workaround for this application.
Alaris Interoperability Use the Alaris IV Pump Integration Downtime Recovery Checklist.
Ascom Vital Sign Alerts (St. Francis NICU) Ascom will not provide vital sign alerts to Cisco phones and requires the downtime procedures to be initiated.
Avasure Virtual Telesitters Avasure Virtual Telesitters will be unavailable. Initiate downtime procedures including in-person sitting coverage.
HUGS HUGS Infant security system will be unavailable. Onsite security should be notified of downtime and unit doors monitored.
Natus Neuroworks Please initiate downtime procedures.
Myla Software/Virtuo Blood Culture Instruments Culture orders will not interface from Epic to Myla during this time. Please follow downtime and manual procedures, as necessary.
Nurse Call Systems (All) Nurse Call systems will not send alerts to phones. Nurse Call alerts will alarm at the main console. Downtime procedures should be in place and the nurse call console should be monitored while the system is down.
OBIX OBIX will be unavailable. Downtime procedures including in-person monitoring should be initiated which may require increased staff.
Point of Care lab tests uploading to Epic Point of Care lab results will not upload to Epic during the full maintenance window. POC tests completed during the downtime will upload to Epic once the downtime is complete.
Pyxis Pyxis stations will automatically be placed on critical override in order to pull medications.
WellSky Transfusion – Blood Bank WellSky Transfusion (Blood Bank) will not be available.  The labs should initiate downtime procedures if the application is needed during the downtime.
Computer workstation security updates Following the installation of workstation updates, you will see a 15-minute countdown and then the workstation will automatically restart.

When this will occur:
  • Epic: Sunday, Feb. 21, at 11:30 p.m. (2330 MT) until Monday, Feb. 22, at 1 a.m. (0100 MT) (0030 until 0200 CT)
  • Non-Epic Critical Applications: Sunday, Feb. 21, at 11:30 p.m. (2330 MT) until Monday, Feb. 22, at 2 a.m. (0200 MT) (0030 until 0300 CT)
Offline workstations will automatically be updated and rebooted once connected to the Centura Health network.

What do you need to do?
Downtime procedures should be implemented during this maintenance window. Please reference the workarounds listed in the table above.

Additional staffing or implementation of downtime procedures:
The following applications may require additional staffing or implementation of downtime procedures:
  • Ascom Vital Sign Alerts (St. Francis NICU): Additional staffing may be needed.
  • Avasure Virtual Telesitters: Initiate downtime procedures including in-person sitting coverage.
  • HUGS: Onsite security should be notified of downtime and unit doors monitored.
  • Nurse Call Systems (All): Downtime procedures should be in place and the nurse call console should be monitored while the system is down.
  • OBIX: Downtime procedures including in-person monitoring should be initiated which may require increased staff.
Epic:
  • Use the Epic SRO icon during the planned Epic downtimes.
  • For Alaris Interoperability recovery, use the Alaris IV Pump Integration Downtime Recovery Checklist.
  • If Epic SRO becomes unavailable during the downtime windows, use the Epic Down 2 BCA Web option (for Middle Park and Craig Hospital end-users, use the Epic Downtime 3 BCA Web option).
We appreciate your patience as we conduct these maintenance activities, to keep our incredible people equipped with the latest tools and to ensure you can provide the highest quality, whole person care.

Questions?
If you have any questions regarding this Monthly Maintenance Window, please contact your Clinical Informaticists by facility

Feb. 9, 2021 Edition 80
Important! NEW Microsoft SharePoint and Teams sites expiration policy

Don’t get caught off guard! Prepare for our new SharePoint and Microsoft Teams expiration policy that will be implemented in April 2021.

Why is this being done?
Currently Centura does not have an expiration policy for Microsoft Online SharePoint Sites or Microsoft Teams Sites.* As a result, many document repositories exist that are no longer being used, taking up storage and adding risk of sensitive information being unnecessarily discoverable.  

Information Technology (IT) has partnered with Corporate Responsibility to identify an expiration policy for Microsoft SharePoint Online and Teams sites that will go into effect on April 30, 2021.  

*If you are not familiar with Microsoft Teams, it is a communication and collaboration tool with document storage and sharing capabilities, provided by SharePoint. It will also replace Skype for Business instant messaging. It was piloted in IT and will be rolled out to the rest of the organization throughout March and April. Please stay tuned for additional communication and training. If you would like to get a head start, review the MS Teams End User Guide.

What is in the new expiration policy?
After April 30, 2021, all SharePoint Sites and Microsoft Teams sites will need to be “renewed” on an annual basis. The “clock” for annual renewal will “start” on April 30, so the first potential expiration date would be April 29, 2022.
There are two mechanisms for annual renewal:

  1. Manual renewal
    • At 30 days, 14 days and 7 days before expiration, ALL site owners will receive an email notification alerting them of the pending expiration. The email contains a link to manually extend the group lifetime by 1 year.
    • On the expiration date, site owners will receive a final email alerting them that the group has expired but is still recoverable for 30 days. The email contains a link to manually extend the site lifetime by 1 year.
  2. Automatic renewal based on activity
    • During the 35 days prior to expiration, any activity on the site’s contents (mailbox, documents, or the site itself) will trigger an automatic renewal of the site. This will push out the expiration date of the group to 1 year from this activity date.
Any Microsoft Teams or SharePoint Online site that is not renewed via either the manual or automatic activity-based process will be permanently deleted 30 days after its expiration date. As noted above, the first potential expiration date for all existing sites will be April 29, 2022.

How do I avoid a site being deleted when it is still needed?
IT and Corporate Responsibility have put many fail safes in place to avoid deletion of sites that are being actively used. This includes identifying at least two owners of every Microsoft Teams and SharePoint Site to receive the renewal notifications, identifying owners for any “orphaned” sites, using automatic activity-based renewals, and providing a final opportunity for owners to renew sites for 30 days after their expiration date.

That said, every associate needs to take personal responsibility to come into compliance with this policy. This includes:Who do I contact if I have concerns or questions about this policy?
If you have questions about this policy, please contact Julia Rosen in IT or Laura Parrado in Corporate Responsibility.