We believe that every community, every neighborhood, every life can be whole and healthy… and that begins with our own Centura Health community. It is our incredible people who have enabled our ministry to develop connected, creative and highly reliable solutions to tackle every challenge. Today, we are filled with hope for a pandemic-free future as we rapidly distribute the COVID-19 vaccine.

Over the past two weeks, we have invited every one of our health care workers and actively credentialed providers to receive the COVID-19 vaccination. We have already vaccinated over 13,000 individuals in Colorado and western Kansas and plan to continue immunizing our internal health care workers, community partners and patients as vaccine supply is available. At this time, we are encouraging associates and physicians to receive the COVID-19 vaccine, but it is not required.

If you did not schedule your vaccine appointment and would like to:
Your personalized invitation remains active indefinitely. Centura Health will continue to offer COVID-19 vaccine as supply is available. Details regarding how to schedule your appointment were emailed to you between Dec. 14-30 with the subject line ACTION REQUIRED: Invitation to receive the COVID-19 vaccine.

If you have scheduled and/or received your vaccine:
If you have successfully scheduled your vaccine appointment, please attend as scheduled so we ensure we do not waste any of our available supply. If you already received the first dose of your vaccine, please verify that your second dose is scheduled in your MyCenturaHealth portal and attend your second vaccine appointment to complete your COVID-19 vaccine series.

We are closely monitoring our vaccine distribution and any adverse reactions to the COVID-19 vaccines. Thankfully, we are aware of no major adverse reactions. If you choose to receive the COVID-19 vaccine, please report any adverse reaction to our Occupational Health team. It is important that we learn from our own data to help educate and inform other populations. As a reminder, the Occupational Health number is 303.673.7025.

Finally, as we work to vaccinate as many individuals as possible, please be aware that you may continue to receive invitation reminders, vaccine messages from your site CEOs and information in newsletters.

Questions?
If you have clinical questions, please contact your primary care provider. Otherwise, you may reach out to your local incident command.

The Accreditation Commission for Health Care (ACHC) and the Utilization Review Accreditation Commission (URAC) recently awarded accreditation to Centura Health Pharmacy Services Specialty Pharmacy, effective through 2023. URAC and ACHC accreditation recognizes and validates the hard work and dedication of our incredible caregivers on the Pharmacy team, confirming what we already knew: Centura Health Pharmacy Services operates with a high level of quality, integrity and effectiveness.

“Accreditation is an achievement of which your organization can be proud, and one that marks your commitment to quality in the provision of care,” said Timothy Safley, ACHC program director.

The specialty pharmacy strives to untangle the web of patients’ health, personal situations, financial situations, and complex drug delivery to truly care for the whole health of our patients. In July 2018, all Centura Health associates on a Centura medical plan began using Centura Health Pharmacy Services for their specialty medications needs, allowing our specialty pharmacy to demonstrate their ability to consistently deliver high quality personalized care using our integrated care model. This experience played a significant role in receiving accreditation.

This achievement will expand access to drugs and payors across the enterprise. Earning accreditation as a specialty pharmacy provider allows Centura Health Pharmacy Services to obtain and dispense specialty medications that are only available to select pharmacies. Accreditation will also allow greater opportunities to contract with insurance companies that only allow accredited specialty pharmacies into their narrow networks.

“This truly is an outstanding achievement and signifies a milestone in our journey to optimize Pharmacy Services for our patients, caregivers and communities,” said Clint Hinman, Vice President of Pharmacy and Shared Services. “I am grateful for the hard work and dedication of each member of our team and excited to embark together on the new opportunities accreditation presents to us as an organization.”

Please join us in congratulating the Centura Health Pharmacy Services team on this achievement!

The Dragon 360 application (Dragon Medical Network Edition), will be decommissioned and no longer accessible starting Sunday, Jan. 9.  The replacement application, Dragon Medical One, has replaced the previous version as a safer and more efficient application. 

The Dragon 360 application will be removed from physician, advanced practice provider and administrator workstations, disabling the ability to sign into any instance of the application. Please reach out to your leaders or training managers for assistance if you need refresher training of the Dragon Medical One (DMO) application. 

If you are actively using the DMO application, there are no changes to the application and users will not see any disruption of services. 

Questions?
If you have any questions regarding this decommissioned application, please contact Vaughn Kerr. If you encounter any issues Dragon Medical One, please call the Service Center at 303.643.4200.
 

With the start of the new year, Centura begins the third quarter of FY21. Be sure to schedule a conversation with your leader about your strengths, development interests and a check-in on your goals before March 31.

Be a role model 
Associates and leaders should now “start a conversation” within PERFORM. You can access the system from My Virtual Workplace (through single sign on) from the “Work Tools” tab selecting “Non-clinical Tools” then selecting “Glint Perform.”

Start a conversation
The quick reference guide will help you begin the process. First, everyone completes the Self Reflection tab. For goal-setting, associates will be prompted to enter one or two development goals for the quarter. Associates have the option to add one business (organizational) quarterly goal focused on and aligned with our 2025 strategy and your department or facility’s FY21 goals. Leaders are encouraged to have two business goals and one or two personal development goals for each quarter.

Questions?
A toolkit is available on LeaderResource. eLearning modules on continuous development conversations using the PERFORM platform are available in the LEARN course catalog. You may also reach out to your Human Resources Director, or email perform@centura.org for additional support.

To ensure Microsoft Patches are deployed less than 30 days from receipt and to maximize our data security, the Epic production and non-Epic critical application monthly maintenance windows are moving to the third Sunday of each month, beginning on Sunday, Jan. 17.

Important information regarding maintenance window activities:
On Sunday, Jan. 17, Information Technology (IT) will perform monthly maintenance on Epic, resulting in planned downtimes from Sunday, Jan. 17 at 11:30 p.m. (2330 MT) until Monday, Jan. 18 at 1 a.m. (0100 MT), lasting approximately one and a half hours. Epic will be down and unavailable during this planned downtime.

IT will also perform maintenance on the following non-Epic critical applications and services, which will be unavailable from Sunday, Jan. 17 from 11:30 p.m. (2330 MT) until Monday, Jan.18 at 2 a.m. (0200 MT), lasting approximately two and a half hours.  Please view the list of impacted applications or services and their related workarounds.
 

Impacted non-Epic critical applications or services and workarounds
Non-Epic Critical Applications	Workaround
3M 360 Encompass	There is no workaround for this application.
Alaris Interoperability	Use the Alaris IV Pump Integration Downtime Recovery Checklist.
Ascom Vital Sign Alerts (St. Francis NICU)	Ascom will not provide vital sign alerts to Cisco phones and requires the downtime procedures to be initiated. Additional staffing may be needed.
Avasure Virtual Telesitters	Avasure Virtual Telesitters will be unavailable. Initiate downtime procedures including in-person sitting coverage.
HUGS	HUGS Infant security system will be unavailable. Onsite security should be notified of downtime and unit doors monitored.
Myla Software/Virtuo Blood Culture Instruments	Culture orders will not interface with Epic from Myla during this time. Please follow downtime and manual procedures, as necessary.
Natus Neuroworks	Please initiate downtime procedures.
Nurse Call Systems (All)	Nurse Call systems will not send alerts to phones. Nurse Call alerts will alarm at the main console. Downtime procedures should be in place and the nurse call console should be monitored while the system is down.
OBIX	OBIX will be unavailable. Downtime procedures including in-person monitoring should be inititated which may require increased staff.
Point of Care lab tests uploading to Epic	Point of Care lab results will not upload to Epic during the full maintenance window. POC tests completed during the downtime will upload to Epic once the downtime is complete.
Pyxis	Pyxis stations will automatically be placed on critical override in order to pull medications.
WellSky Transfusion – Blood Bank	WellSky Transfusion (Blood Bank) will not be available.  The labs should initiate downtime procedures if the application is needed during the downtime.
Computer workstation security updates	Following the installation of workstation updates, you will see a 15-minute countdown and then the workstation will automatically restart.

When this will occur: 

• Epic: Sunday, Jan. 17 at 11:30 p.m. (2330 MT) until Monday, Jan. 18 at 1 a.m. (0100 MT) (0030 until 0200 CT)
• Non-Epic critical applications: Sunday, Jan. 17 at 11:30 p.m. (2330 MT) until Monday, Jan. 18 at 2 a.m. (0200 MT) (0030 until 0300 CT)

• Ascom Vital Sign Alerts (St. Francis NICU): Additional staffing may be needed.
• Avasure Virtual Telesitters: Initiate downtime procedures including in-person sitting coverage.
• HUGS: Onsite security should be notified of downtime and unit doors monitored.
• Nurse Call Systems (All): Downtime procedures should be in place and the nurse call console should be monitored while the system is down.
• OBIX: Downtime procedures including in-person monitoring should be initiated which may require increased staff.

• Use the Epic SRO icon during the planned Epic downtimes.
• For Alaris Interoperability recovery, use the Alaris IV Pump Integration Downtime Recovery Checklist.
• If Epic SRO becomes unavailable during the downtime windows, use the Epic Down 2 BCA Web option (for Middle Park and Craig Hospital end-users, use the Epic Downtime 3 BCA Web option).