Oct. 27, 2020  Edition 65
Featured Story
Share your story beginning November 11
Please share your thoughts with us in Centura Health’s fall Physician and Associate Engagement Pulse survey. Especially during the ongoing pandemic, we are committed to building a community where you grow in your purpose and career with us.
 
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Clinical notes will be available to patients through the patient portal
On Monday, Nov. 2, Centura Health will implement changes in our electronic health record to ensure our patients have convenient access to more of their electronic health information through the patient portal. Learn more about what changes to expect.
 
Lose weight and improve your whole health with Real Appeal
Wellbeing spotlight
Inspire Wellbeing, our associate wellbeing program, offers exciting options to support your whole health at no cost to you – like Real Appeal, which can help you jump start your weight loss journey.
 
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Application period for apprenticeships closing soon!
The opportunity to apply for one of our Sterile Processing, Pharmacy Tech and Medical Assisting Apprenticeships closes on October 30.
 
Begin planning for the fall upgrade of Epic
Be sure you are prepared for the Sunday, Nov. 8 upgrade of Epic and MyCenturaHealth. Also learn more about the convenient new way you can report a problem and the Command Center that will be available to support you.
 
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Epic solutions for end of Daylight Saving Time
These instructions will prepare Epic users for Nov. 1, when clocks move back an hour and certain timing sequences are affected.
 
Join the Newly Hired Mentoring Program
This 12-week program connects newly hired associates and leaders with colleagues who will provide personalized guidance and enhance the new hire’s onboarding experience.
 
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Congratulations to last week’s Security Awareness training series winners
Security Awareness Month
The final Security Awareness training video will be distributed by Risk Management next week. Help us recognize last week’s prize winners and learn how you can be entered into the prize giveaways.
 
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Content submissions

The next issue of The Weekly Spark will publish on Tuesday, Nov. 3. You may submit content for inclusion at any time, but if the next issue is your target date for publication, please submit to Corporate Communications by Wednesday, Oct. 28.

 
Our Mission
We extend the healing ministry of Christ by caring for those who are ill and by nurturing the health of the people in our communities.

 
Contact Us
Our Website
Intranet
Contact Us

 
 
Oct. 27, 2020 Edition 65
Share your story beginning November 11

Your voice and experience is important, especially as we navigate the COVID-19 pandemic, and we want to hear from you. Please share your thoughts with us in Centura Health’s fall Physician and Associate Engagement Pulse survey, beginning Wednesday, November 11, 2020. This pulse survey is designed to measure key aspects of your experience and is also an opportunity for you to share your story and make suggestions to strengthen our connected ecosystem. 

This brief (less than five minutes) and confidential online survey will run November 11 - 25. Check your Centura Health email inbox the morning of Nov. 11 (invitation will be sent early on Nov. 11) for a message from our survey partner Glint (survey@glintinc.com). The survey invitation is your personal link to complete the survey. 

Your story, experiences and engagement are important. We are committed to building a community where you grow in your purpose and career with us. To achieve this, we need to hear from you. 

Thank you in advance for making time to complete the physician and associate engagement survey.

Questions?
Please contact your entity human resources director or email engagement@centura.org.

Oct. 27, 2020 Edition 65
Clinical notes will be available to patients through the patient portal

In less than a week, on Monday, Nov. 2, Centura Health will make it even easier for patients to be involved in their care by giving them access to more of their health information through the patient portal. 

Starting Nov. 2, changes in Epic, our electronic health record, will enable the automatic release of more health information including clinical notes and sharing of test results to our patients. For a quick overview, view this videoThis change was prompted by the 21st Century Cures Act, issued by the Office of the National Coordinator (ONC) for Health IT and supported by the Centers for Medicare & Medicaid Services (CMS).

These changes will further support the whole person care for which Centura Health is known. 

While a significant amount of clinical information is already available on our patient portal, MyCenturaHealth, on Nov. 2 patients will have real-time electronic access to eight types of clinical notes including:

This will include notes authored by ALL clinicians – physicians, advanced practice providers, social workers, dieticians, nurses and other clinicians – and will apply to ALL care settings including inpatient hospital, outpatient hospital, clinics, emergency/urgent care facilities, home health, etc.

This move towards transparency may create some changes in the way our clinicians choose to document notes. Our caregivers may want to evaluate the way they are currently documenting their notes and determine if any changes will be needed going forward. To learn more, visit OpenNotes.Centura.Org. 

An Annuals of Internal Medicine study found that more than 75 percent of patients reported that having access to their clinical notes helped them feel more in control of their care. We are excited to embark on this partnership of innovation and open communication to further the high-quality, whole person care we provide.

Questions?
Please contact Directors of Medical Informatics Valerie McKinnis, M.D., at ValerieMcKinnis@Centura.org or Jill Goldenberg, M.D., at JillGoldenberg@Centura.org, or Director of Corporate Responsibility Laura Parrado at LauraParrado@Centura.org
 

Oct. 27, 2020 Edition 65
Lose weight and improve your whole health with Real Appeal



Linda Youlious, BSN, RN, CNOR at Avista Adventist Hospital lost 50 lbs. in six months with the support of Real Appeal, and says she feels better both physically and mentally!
Our mission is whole person care. We are connected in this common purpose, and we know caring for the whole health of our incredible caregivers is just as important as caring for our patients and communities. That’s why we’ve launched an all-new associate wellbeing program, Inspire Wellbeing, which offers exciting options to support your whole health.

If your wellbeing goals include weight loss, you can join Real Appeal®, an online weight loss program that can help you improve your whole health one step at a time. Get the support you need to become your healthiest you – now available to you at no additional cost* as part of your Centura Health medical plan! You can also earn 200 Inspire Wellbeing program points by completing 8 Real Appeal sessions. 

Real Appeal can help you reach your personal health goals with:

Join Real Appeal by visiting the new Inspire Wellbeing platform – you can find it in the Program Listing tab under Featured Program Points. Limited space is available, so sign up now to reserve your spot!

It’s important to know that Inspire Wellbeing replaces Code You and a new program year has begun for earning your points. To participate in Inspire Wellbeing and access Real Appeal, you will need to complete a simple, one-time registration.Through the end of October, when you register for Inspire Wellbeing you’ll be entered into weekly drawings for Visa gift cards. 
 
There’s still time to join the Regain Your Rhythm wellbeing challenge! 
In the Inspire Wellbeing platform, you can also join the Regain Your Rhythm challenge, which launched Oct. 26. Set a weight loss goal for the 4-week challenge and use Real Appeal to help you stay on track – or use the challenge to focus on anything that fits your whole health goals, whether that means practicing mindfulness, improving your financial health or spending more quality time with your family.

Questions?
Contact the wellbeing customer service team at 888.282.0822 or info@navigatewell.com.

*Real Appeal is available at no additional cost to associates with our UnitedHealthcare medical plan with a BMI of 23 and higher, subject to eligibility.

Oct. 27, 2020 Edition 65
Application period for apprenticeships closing soon!

Centura Health is pleased to announce we are now accepting applications for our Sterile Processing, Pharmacy Tech and Medical Assisting Apprenticeships that will begin in January 2021! The application period closes on October 30.

Apprenticeship programs offer a unique earn while you learn model allowing apprentices to complete education requirements and clinical hours concurrently while being a Centura associate. 

Medical Assistant: Offered through Arapahoe Community College, Front Range Community College (Denver Metro and Colorado Springs locations) or NIMAA (Durango, Kansas, Canon City and Summit County locations)
Requirements:
Demonstrated customer service and leadership skills; through high school organizational involvement and or previous employment.
Demonstrated basic office and computer skills.
Demonstrated basic knowledge of Microsoft Word, and E-Mail.
Attention to detail
HS Diploma/GED
BLS, Basic Life Support (BLS) from American Heart Association is required within 90 days of employment
 
Sterile Processing Tech: Offered through Front Range Community College (Classes take place at Avista Adventist Hospital)
Requirements:
Computer skills, required
HS Diploma/GED
 
Pharmacy Tech: Offered through Front Range Community College (Westminster Campus)
Requirements:
Previous experience within a pharmacy setting, preferred
Working knowledge of computer systems
HS Diploma/GED

For more information on the training programs and to apply, click here.

Questions?
Email CareerGrowth@centura.org 

Oct. 27, 2020 Edition 65
Begin planning for the fall upgrade of Epic

On Sunday, Nov. 8, Information Technology (IT) will upgrade Epic to the February/May 2020 version to ensure our incredible caregivers are up-to-date with the most optimized Epic functionality.

Epic will be unavailable for approximately two hours while IT applies the upgrade to a newer version starting at 11:30 p.m. (2330) MST Saturday, Nov. 7.

Upgrade Preparations planned for Nov. 5
To prepare Epic for the upgrade, beginning at 5 p.m. (1700) MST Thursday, Nov. 5, IT will make some changes in the background that will limit the use of certain customized tools, including the application of filters to Chart Review, modifying NoteWriter macros, modifying SmartPhrases, etc.
 
Support available
IT will have a dedicated remote Command Center where Epic Upgrade troubleshooting tickets can be submitted. The Command Center will open immediately following the upgrade and will remain open until Tuesday, Nov. 10.

 
New this upgrade
IT will have a dedicated “Epic November Upgrade 2020” request available in the Self-Service Hub where caregivers can submit their tickets. 

To enter a ticket:

See an example of the options available for entering tickets below.

Questions?
If you have any questions regarding this upgrade, please contact Nicole Furlong or contact your Clinical Informaticist by Facility.

 

Oct. 27, 2020 Edition 65
Epic solutions for end of Daylight Saving Time

On Sunday, Nov. 1, Daylight Saving Time ends and the clocks will move back one hour, resulting in a second 1 a.m. hour. For all Centura Health hospitals and clinics this will impact activities that are dependent upon a timing sequence (including patient transfers, hourly medications and flowsheet documentation).

As part of our Fall Daylight Saving Time process, device integration will be taken down from 11:59 p.m. (23:59) Saturday, Oct. 31 until 2 a.m. (0200) Sunday, Nov. 1. (Kansas: 12:59 a.m. ) (0059) to 3:00 a.m. (0300) Sunday, Nov. 1 . Please refer to the instructions below for specific directions regarding how to handle this additional hour within Epic so we may continue to provide top quality, whole person care for our patients. 
Tip sheets are also available via the Learning Home Dashboards that provide further step-by-step instruction.
Inpatient Transfers and Discharges
Overall, activity for transfers and discharges should be limited during the two 1 a.m. hours. If you must do a discharge or transfer during the second 1 a.m. hour, you will need to wait until the original event time has passed. The system will not allow a subsequent event to happen before the time of the previous event. 

Hourly Medications
If a patient requires an hourly medication, clinicians should document the first hour and add a reference of “daylight saving time” in the comment field. The second hour should be documented at a time later than the first documented time with a comment of “standard time” and actual time given.  Flowsheets
The last filed values and graphs may be incorrect due to the repeating of the 1 a.m. hour. Complete the first 1 a.m. documentation within the window of 1 to 1:30 a.m. Then, complete the second 1 a.m. documentation within the window of 1:31 and 1:59 a.m. and add a comment indicating “daylight saving time”.

Blood Bank
Ordering and administration of blood products must be completed on paper for the two 1 a.m. hours. At 2 a.m., the total infusion volumes must be re-documented into the system.

Lab
For Lab POC and blood bank systems, the time change will be automated. For Lab middleware system, the time change will be managed by Lab IT. 

Hemodynamic Systems
The interface for the MacLab Hemodynamic systems will be going down at midnight and will be turned back on at 2 a.m. Note that this will be a 3-hour period due to the repeated 1 a.m. hour. Following downtime policy, please use the Hemodynamic system for documentation and plan to manually post logs for any cases in Epic following the Daylight Saving Time (DST) period. 

Best Practice Advisories
Best Practice Advisories (BPAs) are unreliable during the two 1 a.m. hours. Due to the time change, the BPAs could appear at incorrect times or not at all.

Surgery/OpTime
Please note on the snapboard you will want to assign staff to the case rather than the room during the DST period. Additionally, it is important for case tracking events to reflect the actual amount of time between events. Please change the case tracking event times so that the amount of time between events is accurate rather than the actual times. Add a nursing note that includes the actual times for that patient, even if it looks incorrect because of the time change. Anesthesia
Anesthesia cannot be documented in the system during the two 1 a.m. hours. All documentation must take place on paper so that it can be scanned back into the system later by Health Information Management (HIM). An admin event will need to be documented in Epic to close the encounter.

OB/Stork
Time calculations will not be accurate during the two 1 a.m. hours. This includes hours of life of newborn, labor length, time since rupture of membranes (ROM), time since cervical exam, and labor and delivery events. Clinicians must manually calculate times and document the sequence of events in a note electronically. *Please work with your biomed department to change the times on the fetal monitors as you normally would.

Device Integration
Device integration cannot be used for a total of 3 hours. Device integration will be turned off at midnight and will be turned back on at 2 a.m. The impacted documentation will need to be completed on paper to be scanned back into the system later by HIM. This includes the interfaces for Data Captor, Mac Lab, GE Carescape, Philips Intelivue, Epiphany – Rhythm Strips only and Obix.

ED/ASAP Questions?
If you have any questions regarding this upgrade, please contact Nicole Furlong, Epic Application Analyst Lead or call the Service Center at 303 643 4200.



 

Oct. 27, 2020 Edition 65
Join the Newly Hired Mentoring Program

This 12-week mentoring program is designed to connect newly hired associates and leaders (mentees) with colleagues (mentors) who will provide personalized guidance and enhance the new hire’s onboarding experience, ultimately laying a strong foundation for success.  

Newly hired associates and leaders are invited to participate in the program as mentees.  Associates who have been with Centura Health for at least six months, are in good standing, and are invested in welcoming and onboarding new associates are invited to participate in the program as mentors.  Sign up to mentor a newly hired associate or leader using this link.
Click here:  MentorNomination

Mentors and mentees will build a supportive, professional relationship over the course of three months to ensure mentees have all the information they need, develop a network, and feel a sense of belonging.  Key areas of focus for the newly hired mentoring program include Department Knowledge (tools and resources, key people, and core business functions) and Organizational Knowledge (2025 strategy and goals, system/ entity structure, and system/ entity culture). To further enhance the mentoring experience, mentoring pairs will have access to virtual mentoring technology, MentorcliQ.  This software will support the mentor and mentee throughout their mentoring partnership.

Questions?  Email: mentoring@centura.org

Oct. 27, 2020 Edition 65
Congratulations to last week’s Security Awareness training series winners

Security Awareness Month kicked off on Monday, Oct. 5 and will continue through Oct. 25! During October, the Risk Management team is emailing security awareness training to all associates each week on topics that support our ongoing efforts to protect and secure Centura Health’s patient data and network infrastructure.

Complete each of the four videos, and you will be entered into a drawing to win one of several great prizes. Complete all four weeks of training, and you will have a chance to win one of two grand prizes – a Yeti Flip 8 Cooler or a Cornhole set! Ten weekly winners will be announced every Friday. 

Please join us in congratulating last week’s winners:

Stay tuned for the final video next week, “See Something Say Something”. Watch your inbox on Wednesday, Oct. 28 for an email from Risk Management formatted similar to the example below:
 

We appreciate your partnership in ensuring our organization’s security and look forward to a month of awareness, learning and a little fun.