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Epic and critical application downtimes

Information Technology (IT) will perform maintenance on Epic on Sunday, October 11, resulting in planned downtimes beginning at 11:30 p.m. (2330) MT with an environmental pause lasting approximately 15 minutes.

For Epic:

All Hyperspace connections will be suspended for approximately 15 minutes.
Users logged into Epic when the update begins will receive a message (shown below) indicating the environment is paused. Users will not be able to login to Epic during this brief period.
Once the installation is complete, users will be able to resume workflows.

Critical Applications:
Also, on Sunday, October 11 from 11:30 p.m. (2330) MT until Monday, October 12 at 2 a.m. (0200) MT, IT will perform maintenance on the following critical applications and services:

Critical Applications
Application	Workaround
3M 360 Encompass	There is no workaround for this application.
Alaris Interoperability	Use the Alaris IV Pump Integration Downtime Recovery Checklist.
Ascom Vital Sign Alerts (St. Francis NICU)	Ascom will not provide vital sign alerts to Cisco phones and requires the downtime procedures to be initiated.
Avasure Virtual Telesitters	Avasure Virtual Telesitters will be unavailable. Initiate downtime procedures including in-person sitting coverage.
HUGS	HUGS Infant security system will be unavailable. Onsite security should be notified of downtime and unit doors monitored.
Interfaces (Rhapsody)	Orders, Results and Patient Demographic information for Admissions and Transfers will not display in Epic until after the downtime window is complete, at 0200 MT. Please initiate downtime procedures during this planned downtime.
Myla Software/ Virtuo Blood Culture Instruments	Culture orders will not interface from Epic to Myla during this time. Please follow downtime and manual procedures, as necessary.
Natus Neuroworks	Please initiate downtime procedures.
Nurse Call Systems (All)	Nurse Call systems will not send alerts to phones. Nurse Call alerts will alarm at the main console. Downtime procedures should be in place and the nurse call console should be monitored while the system is down.
OBIX	OBIX will be unavailable. Downtime procedures including in-person monitoring should be initiated which may require increased staff.
Point of Care lab tests uploading to Epic	Point of Care lab results will not upload to Epic during the full maintenance window. POC tests completed during the downtime will upload to Epic once the downtime is complete.
Pyxis	Pyxis stations must be placed on critical override in order to pull medications.
WellSky Transfusion – Blood Bank	WellSky Transfusion (Blood Bank) will not be available. The labs should initiate downtime procedures, if the application is needed during the downtime.
Computer workstation security updates	Following the installation of workstation updates, you will see a 15-minute countdown and then the workstation will automatically restart.

Offline workstations will automatically be updated and rebooted once connected to the Centura Health network.

We appreciate your patience as we conduct these maintenance activities, to keep our incredible people equipped with the latest tools and to ensure you can provide the highest quality, whole-person care.

Questions?
If you have any questions regarding this Monthly Maintenance Window, please contact your Clinical Informaticists by Facility.

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