We wanted to make you aware of a temporary technical issue in Policy Center affecting eCheck payments.

  

If you are paying by eCheck, Policy Center is temporarily not sending eCheck receipts to policyholders.

 

The issue is not affecting the ability to generate receipts, just the ability to send them directly to policyholders.

 

We are currently working to resolve this issue as quickly as possible, but we thought it was a good idea to acknowledge the matter and let you know we are always monitoring our systems. 

 

To provide eCheck receipts to your policyholders in the interim, go to the Documents section of the policy and open the eCheck Payment Confirmation PDF. You can then save, print, or email it to your customer as needed. 

 

We will continue to keep you informed of the temporary issue, and provide an update when the issue has been resolved.

 

We hope this information is helpful.

 

Thank you,

 

TWIA

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