Dear Agent,

This week we begin to transition our temporary Mobile Claims Center operations to more permanent Claims Support Centers. The Claims Support Centers' main focus will be providing policyholders with guidance on existing claims and the windstorm certification requirements for completing repairs or replacement of damaged property. While the Claims Support Centers will not issue checks onsite for claim advance payments, they will ensure any claims checks are issued and mailed to the policyholder.

We created this graphic to outline the Mobile Claims Center transition process. It was published yesterday on Facebook and Twitter; please share with your policyholders and fellow agents. Details are also included at the bottom of this message.

Resource for Policyholders: Claims Timeline Info-Sheet

Many of your policyholders have already filed their claim with TWIA, causing some to wonder: Now what? To help explain our claims process, we created this info-sheet about the timeline of a TWIA claim. It describes, week-by-week, what TWIA does after a claim is reported to us and what we recommend policyholders do during this time. You may also find this info-sheet on our website.

Details on Each Mobile Claims Center's Transition into a Claims Support Center

• The Corpus Christi Lindale Recreation Center location at 3133 Swantner Street will operate as a Mobile Claims Center through Wednesday, September 27. As of Sunday, September 24, this location is no longer issuing claim advance payment checks to policyholders. The Lindale Recreation Center location will close permanently at the end of the day on Wednesday, September 27. The new Corpus Christi Claims Support Center will open on Thursday, September 28, at 5262 South Staples Street, suite 115.
• The Port Aransas Community Center location at 408 North Alister Street will operate as a Mobile Claims Center through Saturday, September 30. The last day for TWIA policyholders to receive a check onsite for a claim advance payment will be Saturday, September 30. This location will be closed on Sunday, October 1 and reopen on Monday, October 2 as a Claims Support Center.
• The Rockport GSM Insurors location at 1102 East Laurel Street will operate as a Mobile Claims Center through Saturday, September 30. The last day for TWIA policyholders to receive a check onsite for a claim advance payment will be Saturday, September 30. This location will be closed on Sunday, October 1 and reopen on Monday, October 2 as a Claims Support Centers and remain there until a more permanent location is secured.

Sincerely,

Texas Windstorm Insurance Association