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Third Tuesday application downtimes

Information Technology (IT) will perform monthly maintenance and updates starting at 12 p.m. (1200) on Tuesday, September 15, until 3 a.m. (0300) MT on Wednesday, September 16. This will involve planned downtime for the following applications (please reference the Workaround for each application):

Tuesday, 9/15/2020 12 p.m. (1200) until 5 p.m. (1700) MT

Application	Workaround
DI/Data Innovations (Lab Instrument Interface Manager)	Laboratory test results in Epic may be delayed. Lab – Follow downtime procedures.
Epiphany	The system is unavailable. Please initiate downtime procedures.
Lenel	The Lenel video security system will be unavailable; plan accordingly. Lenel facility badging will be available.
TempTrak	Maintain a manual process for each device during the planned downtime to maintain quality compliance.

Tuesday, 9/15/2020 6 p.m. (1800) until 11 p.m. (2300) MT

Application	Workaround
Medication Order Management (MOM)	Use Faxing or Tube Stations to send orders to pharmacy if MOM is needed during downtime.
MM Hayes / Quick Charge	The system will be unavailable to accept credit card payments. Users can open the drawer to accept cash.
Patient monitoring integration for Epic	Vital Signs and Patient data will NOT be sent to Epic during this planned downtime. Data will require manual entry into Epic.
Stanley MobileView	The system is unavailable with no workaround.
Zoll RescueNet	The application will be unavailable. Zoll devices will not be impacted.

Tuesday, 9/15/2020 10 p.m. (2200) until Wednesday, 9/16/2020 3 a.m. (0300) MT

Application	Workaround
Clairvia	The system is unavailable with no workaround.
Computrition	The system is unavailable with no workaround.
CPACS	CPACS will experience multiple brief interruptions from 23:30 until 0300 MT (0030 until 0400 CT).
Dragon	The system is unavailable with no workaround.
Epic Faxing	Faxing within Epic are unavailable. Pending faxes will automatically send once the system is available.
Flight Vector	The system is unavailable. Please initiate downtime procedures.
Kronos Historical Timesheets	The system is unavailable with no workaround.
Lawson	The system is unavailable with no workaround.
Midas+	The system is unavailable with no workaround.
PACS	Fuji will experience multiple brief interruptions from 0000 until 0300 MT (0100 until 0400 CT).
Policy Tech	The system is unavailable with no workaround.
PowerScribe	PowerScribe will be available, however, users may get logged out as the servers are restarted. You may simply log back in if this occurs.
TeraRecon	The system is unavailable. Please initiate downtime procedures.
TraumaOne	The system is unavailable with no workaround.

We appreciate your patience as we conduct these maintenance activities, to keep our incredible people equipped with the latest tools and to ensure you can provide the highest quality, whole-person care.

Questions?
If you have any questions regarding this Monthly Maintenance Window, please contact your Clinical Informaticists by Facility.

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