| Greetings:
In response to yesterday’s severe storms impacting the upper Texas Coast, the Texas Windstorm Insurance Association has activated our Catastrophe Incident Response (CAT) Plan. Activating the CAT Plan allows TWIA to begin scaling up claim resources, so we can quickly respond to policyholders with losses from the storm.
As of this morning, we have received more than 100 claims, about equally divided between TWIA and Texas FAIR Plan Association (TFPA). Most claims reported have come from areas directly in the storm’s path, which spans from the southwest corner of Pearland, up to the Beltway, through southern Pasadena, and then through Deer Park and the Houston Ship Channel to Baytown. We are also starting to see some claims from Jefferson County.
To help ensure your impacted constituents can recover as quickly as possible, please share with them the information below.
Information for Impacted TWIA Policyholders
Report a claim one of three ways:
- Visit TWIA’s online Claims Center or Policyholder Portal at www.twia.org/claimscenter
- Call (800) 788-8247, option 1
- Let your insurance agent know you have property damage
Have your TWIA policy number, best contact information, and property damage details ready. Please note that TWIA cannot accept claims that are reported through email or fax.
More information is available in this email sent to insurance agents with TWIA policyholders.
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Information for Impacted TFPA Policyholders
Report a claim one of three ways:
Have your TFPA policy number, best contact information, and property damage details ready. Please note that TFPA cannot accept claims that are reported through email or fax.
More information is available in this email sent to insurance agents with TFPA policyholders.
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We have also communicated this information to insurance agents to share with their TWIA and TFPA clients.
We will keep you updated about important information related to our storm response efforts.
As a reminder, this message and all TWIA Legislative Updates for this session will be archived at www.TWIA.org/legislative.
Should you have any questions, please contact me at DDurden@twia.org or (512) 505-2255.
Sincerely,
David Durden
General Manager
Texas Windstorm Insurance Association
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