Policyholder Notice and Certificate of Assumption going out Next Week - Final Reminder

Dear Agents,

Next week a Notice of Assumption from TWIA and a Certificate of Assumption from depopulation insurers are going out to policyholders to let them know their policy will be automatically transferred June 1, 2020 as part of the Assumption Reinsurance Depopulation Program. If a policyholder wants their policy to transfer to the new carrier, they do not need to take any action.
See samples of these important documents below.

Notice of Assumption from TWIA
Certificate of Assumption from depopulation insurers

You are being copied on all TWIA communications to policyholders via Policy Center. Only the TWIA Notice of Assumption (not the Certificate) will be available in the system. We will process and upload the notices over the next several weeks. As a reminder, here is your process for accessing communications through Policy Center:

From the Search tab in Policy Center, search for the policy that has been selected for depopulation and open it
Click “Documents” on the left sidebar
Open the document(s) labeled “DepopNotice05102020 ############## InsuredName”

Here are other resources to help you through this phase of the program:

How to Opt Out (Stay with TWIA): As an agent you can opt out your policyholders by following the instructions in this job aid.
Agent and Policyholders Communications Packet– contains depopulation information and answers to potential policyholder questions.

TWIA’s Depopulation for Policyholders Webpage – policyholder-specific information and FAQs about the program.

Depopulation Agent Bulletins – you may refer back to past communications about depopulation posted on TWIA.org.

Please note that the Texas Legislature passed a law this year to change the depopulation programs and improve the agent and policyholder experience by eliminating any decisions during storm season. However, the changes will not take place until the next program year – Round 5.

If you have any questions, Agent Services is available to help at agentservices@twia.org or (800) 208-5948.

Thank you,

Texas Windstorm Insurance Association