As we continue to monitor the impact of COVID-19 (coronavirus), we want to let you know about the steps Cox Business is taking to help protect our customers and employees while continuing to support your business with the continuity and connection it needs.
We’re Built for This
We want to assure you that our highly redundant and resilient network is fully operational. We are staffed around the clock and our all-hands-on-deck team of nationwide network professionals is holistically monitoring and managing our network, both physically from our network operations centers and virtually, if needed.
Cox operates a high-speed, national fiber optic backbone comprised of tens of thousands of fiber miles. Our backbone is self-healing through strategic deployment of core infrastructure components. Multiple diverse connections help ensure backbone locations are not isolated in the event of an outage and that we maintain ample capacity to handle peak traffic periods.
Additionally, we have programmed significant portions of our network infrastructure to proactively and reactively solve customer and network issues to help keep your business connected.
Prioritizing Safety
In the event your business needs an on-site visit from a field technician, they will be following strict procedures to keep you safe. They’ll be using disinfecting multi-surface wipes on all surfaces. And we hope you’ll understand if we refrain from handshakes.
Financial Support
If your business begins to experience financial challenges due to the coronavirus, you can contact our team of dedicated experts to discuss options.
We value the health and safety of our customers, employees and communities. We will continue to monitor this quickly evolving situation. Please visit coxbusiness.com for the latest updates.
We recognize that businesses, governments, schools and community organizations rely on Cox Business services to operate. We stand ready to support you and our communities. It’s times like this when your business needs a provider it can count on. Thank you for trusting us.
Stephen M. Rowley
Executive Vice President, Cox Business |
