How to Make Changes to Policyholder Status in the Assumption Program

Agents with Policies Selected for Depopulation:

The agent selection period of the 2019-2020 Assumption Program ended on October 31. You may review the list of depopulation offers you approved on the TWIA Depopulation Website to verify which policyholders are currently selected for the program.

If a policyholder wants to transfer, take no action
If a policyholder wants their policy to transfer to the new carrier, they do not need to take any action. Their policy will automatically transfer on June 1, 2020. Your policyholder (and you) will receive reminder notices again in mid-March and May advising them about this change.

If a policyholder wants to remain with TWIA, take action
Policyholders will have from December 1, 2019 until May 31, 2020 to elect to remain with TWIA. You can change the status of your policyholders in the TWIA Depopulation Website. Please refer to this job aid to assist your policyholders who want to remain with TWIA. You can also tell policyholders to fill out the form sent to them by TWIA with the December 1st letter. If a policyholder changes their mind either way, you can update the TWIA Depopulation Website up until May 31, 2020. If you and your policyholder take no action, their policy will automatically transfer to the new carrier on June 1, 2020.

Future Program Changes
Please note that the Texas Legislature passed a law this year to change the depopulation programs and improve agent and policyholder experience by eliminating any decisions during storm season. However, the changes will not take place until after this coming program year – Round 4 (2019-2020).

The email you received last week also contains resources to help policyholders, including how to explain the program and answer their questions. If you have any questions, Agent Services is available to help at agentservices@twia.org or (800) 208-5948.

Thank you,

Texas Windstorm Insurance Association

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