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Agents with Policies Selected for Depopulation:
The agent selection period of the 2019-2020 Assumption Program ended on October 31. All company offers selected by that date are now locked in, and agents are no longer able to make changes or new selections. You may review the list of your approved depopulation offers on the TWIA Depopulation Website to verify which policyholders will be contacted.
Policyholder Decision Period Dec. 1 to May 2020
If a policyholder wants their policy to transfer to the new carrier, they do not need to take any action. Their policy will automatically transfer on June 1, 2020. You will receive information about how to assist your policyholders who want to remain with TWIA in a future communication. Policyholders will have from December 1, 2019 until May 31, 2020 to elect to remain with TWIA.
Policyholders Receive Letters Dec. 1
Beginning December 1, 2019, your policyholders with approved offers (offers you selected) in the Assumption Reinsurance Depopulation Program will be contacted by TWIA and the new company. You will be copied on all TWIA communications to policyholders via email at the agency’s primary contact email address. Policyholders with approved offers will receive the following letters, along with any additional materials from the new carrier:
Resources to Help Policyholders
Future Program Changes
Please note that the Texas Legislature passed a law this year to change the depopulation programs and improve agent and policyholder experience by eliminating any decisions during storm season. However, the changes will not take place until after this coming program year – Round 4 (2019-2020).
If you have any questions, Agent Services is available to help at agentservices@twia.org or (800) 208-5948.
Sincerely,
Texas Windstorm Insurance Association
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