Dear Agent,
To ensure our systems remain in good condition and are best able to serve you and your clients, we will now perform routine monthly maintenance on the third Saturday of each month. This is in addition to our ongoing scheduled maintenance which occurs one Wednesday evening per month.
To help you plan your work calendar, we want to share our upcoming maintenance schedule for the remainder of the year.
The TWIA Agent Portal and Claims Center will be unavailable while work is underway.
TWIA Agent Portal and Claims Center will be unavailable:
| Date |
Maintenance Window |
| Saturday, October 19 |
9:00 a.m. - 1:00 p.m. |
| Wednesday, October 23 |
6:00 p.m. - 11:00 p.m. |
| Saturday, November 16 |
9:00 a.m. - 5:00 p.m. |
| Wednesday, November 20 |
6:00 p.m. - 11:00 p.m. |
| Wednesday, December 18 |
6:00 p.m. - 11:00 p.m. |
| Saturday, December 21 |
9:00 a.m. - 1:00 p.m. |
This schedule is available on the TWIA website at www.twia.org/maintenance-schedule and can be found on the Agent Resources page under General Information.
Dates and times are subject to change. If you have any questions or concerns, please contact Agent Services at (800) 788-8247 or agentservices@twia.org.
Sincerely,
Texas Windstorm Insurance Association |
