Agents,

We take our responsibility to protect policyholder and agent information seriously. That is why we will begin using secure emails on Monday, November 12.

What you need to know:

• Most emails you receive from TWIA will NOT be secure because it is rare that any type of sensitive information needs to be communicated via email.
• This does not apply to system-generated emails.
• We will use secure emails when it is necessary to send tax identification, driver license, and bank account numbers.
• The use of secure emails begins Monday, November 12.

What to do if you receive a secure email from us:

• Click the link in the email. It will generate a separate email containing a one-time passcode.
• You will use that passcode to open the original email. You will not have to type it in again when replying or engaging in the email thread.
• Only you and the email addresses in the “To” and “From” fields can access the email content.
• The email content cannot be copied, printed, or forwarded. Click here to read more about our recommended approach to opening a secure email.

We realize taking this extra protective measure could be an inconvenience and thank you for your understanding and support.

If you have any questions, please call 800-979-6440 or direct questions or requests for assistance by email at agentservices@twia.org.

Thank you,

Texas Windstorm Insurance Association