Dear Agent,

Policy Center is experiencing technical difficulties affecting document generation and automated emails. If you are expecting to receive a document today, there may be a slight delay in its arrival.

To address this issue, at 12:45 p.m. today, January 17, Policy Center, Billing Center, and Claims Center will be taken offline for approximately 30 minutes so we may perform maintenance. We will let you know as soon as the issue is resolved and these systems are available again.

We apologize for any inconvenience and thank you for your patience while we address this issue. Should you have any questions please contact Agent Services at agentservices@twia.org or 800-979-6441.

Sincerely,

Texas Windstorm Insurance Association