Dear Agent,

To help you and your clients navigate the TWIA claims process, we have created an online resource hub with guides on many high-interest topics. We announced this new webpage on Friday, and since then have added even more guides that you may find helpful.

Currently, the following topics are covered (with more on the way!):

• What to expect after filing a claim
• Temporary repairs
• Why the policyholder’s mortgage company appears on their claim payment check
• What policyholders can do if their claim payment amount isn’t enough
• How TWIA estimates repair costs
• Windstorm certification requirements
• For Hurricane Harvey claims: information on the extension to file a request for appraisal
• Claims dispute information
• Registering for and logging into Claims Center for Policyholders

You can reach our online resource hub by clicking "Guides on the Claim Process" on the TWIA homepage. We hope it helps answer any questions you may currently have, or that arise in the future. Please share with your clients, fellow agents, and anyone else who may be interested.

As always, our Agent Services team is also available to answer any questions you may have. They are available at agentservices@twia.org or 800-788-8247.

Sincerely,

Texas Windstorm Insurance Association