We are currently receiving reports from policyholders and agents that they are getting an “Expired Password” message when attempting to access the Policyholder Portal and Agent Portal. Changing the password or resetting the password does not resolve the issue. Our team is working diligently to resolve this error, and we will keep you informed as soon as we have updates. 

We apologize for any inconvenience this may cause. Please instruct your policyholders to call us if they need immediate assistance while we resolve this issue. If you have any questions or concerns, please contact Agent Services at agentservices@twia.org or (800) 788-8247. 

Sincerely, 
Texas Windstorm Insurance Association