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1. Pay Attention to Program Deadlines
From now through May 31, 2021, your agency can approve offers through the TWIA depopulation website and contract with participating carriers. You must either enter a limited service agreement or be directly appointed by the carrier to approve their offers. Approved offers will be sent to your policyholders after hurricane season, in December of 2021. Any offers your agency does not approve on the TWIA depopulation website, or on which you have taken no action at all by May 31, 2021, will not be sent to your policyholders.
2. Learn to Use Our Website
You received a system-generated email with your credentials from the TWIA Depopulation website on April 1. Our "Depopulation Video Demo" is available on our training website to help you through the process under the “DEPOPULATION” section. We encourage you to confirm your selections prior to May 31.
3. Contact us with Questions
Please contact agentservices@twia.org or the depopulation call center at (800) 208-5948 if you have any questions. Depopulation resources are also available at www.twia.org/depopulation.
Notice of New Law & Program Improvements
Please note that the Texas Legislature passed a law in 2019 to change the depopulation programs and improve agent and policyholder experience by eliminating any decisions during storm season. These changes take effect this program year.
Thank you,
Texas Windstorm Insurance Association
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