Dear Agent,
We hope you, your loved ones, and your clients are safe. We are already responding to Hurricane Nicholas and are ready to pay our policyholders for damages covered under the TWIA policy.
If your agency is closed, we invite you to share the following claim reporting information for policyholders on your out-of-office message:
Please do not attempt to report claims by fax, email, or US mail as this will cause unnecessary delays. Agents who need to report claims on behalf of their TWIA clients can do so using the Claims Center for agents, which is available through the TWIA Agent Portal.
To help ensure your impacted TWIA policyholders can recover as quickly as possible, please share with them the information in the box below.
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Information for Impacted TWIA Policyholders
Report a claim one of three ways:
- Visit TWIA’s online Claims Center at www.twia.org/claimscenter
- Call (800) 788-8247, option 1
- Let me, your agent, know you have property damage
Have your TWIA policy number, best contact information, and property damage details ready.
After reporting a claim:
- Review your TWIA insurance coverage.
- Understand your coverage limits and deductible. As your agent, I can help explain this information.
- Remember: TWIA does not cover storm surge/flood damage, and flood insurance does not cover wind or hail damage.
- Take pictures or video of any damage to your property.
- Make temporary or minor repairs to prevent further damage (learn more).
- Keep receipts and records of payment.
- Do not begin making permanent repairs until you and TWIA have communicated about your damage.
- Maintain contact with TWIA about your claim; this helps ensure it is resolved quickly.
- TWIA recommends using its online Claims Center (register and login at www.twia.org/claimscenter). With it, you can message the team handling your claim, check its status, and view and upload photos and documents.
- Be wary of out-of-state contractors who show up at your door unexpectedly.
- Understand the windstorm building code requirements for your area (learn more).
Visit www.twia.org/claimscenter to learn about the TWIA claims process.
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We are currently issuing policies for new and increased coverage. Policy effective dates will not be affected by the TWIA policy moratorium that was in effect late yesterday evening (September 13) until 12:01 a.m. this morning.
Visit our website or follow us on Facebook to stay up to date on this storm and TWIA’s response to it. If you live in our coverage area and have a Nextdoor account, you can also connect with us there.
If you have any questions or concerns, please contact Agent Services at agentservices@twia.org or (800) 788-8247.
Sincerely,
Texas Windstorm Insurance Association
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