Dear agent,

On April 18, we are launching a new TWIA Agent Portal and a new online portal for policyholders. Scroll to the bottom of this email to learn more.

To help you prepare for these changes, we are hosting a series of training webinars – register today to save your spot. After registering, you will receive a confirmation email with instructions on how to join the webinar.

Three Webinar Types – And Links to Register for Each
We are hosting three types of webinars: a general overview with a primary focus on residential for everyone, a second webinar for agents who write commercial policies, and a third webinar for agency administrators only. All are designed to be interactive, and we invite you to ask questions about the upcoming changes.

New Agent Portal Overview Training
Who should attend: All TWIA agents and agency administrators.

What it will cover: Upgrades to policy, billing, and claims systems in the New TWIA Agent Portal. Overview of the new online portal for policyholders.

Register here: https://us06web.zoom.us/webinar/register/WN_yVu79gP0TwOHfCYW8PIPFA

Schedule:


New Agent Portal - Commercial Agents Training*
*We recommend first attending the New Agent Portal Overview Training. This webinar will build on the information presented there.
Who should attend: Agents who write TWIA commercial policies and agency administrators who work with commercial policies.

What it will cover: Commercial-specific features and workflows in the New TWIA Agent Portal.

Register here: https://us06web.zoom.us/webinar/register/WN_O4fnI5hxTPaOoCWgRjwaRg

Schedule:


New Agent Portal - Agency Administration Training**
**We recommend first attending the New Agent Portal Overview Training. If your agency writes both residential and commercial policies, we also recommend first attending the New Agent Portal - Commercial Agents Training. This webinar will build on the information presented in those webinars.
Who should attend: Those who manage administrative tasks in the TWIA Agent Portal on behalf of their agency.

What it will cover: Managing users, commission payments, location changes, and other administrative tasks in the New TWIA Agent Portal.

Register here: https://us06web.zoom.us/webinar/register/WN_e7jaqRrUT7mN7iR0qZkiyQ

Schedule:

Unable to attend? Registration full?
We have you covered! All the webinars will also be livestreamed on YouTube. Links to those livestreams are included in the webinar schedules, above. A recording of the webinars will also be provided at a later date.

Please note that if you watch a YouTube livestream you won’t be able to ask questions during the event.

More About the Changes
The New TWIA Agent Portal will offer a centralized, streamlined, user-friendly space to work and communicate with us. It represents the culmination of many significant upgrades to our existing portal. Once you become familiar with the new portal, you can expect more efficient workflows, which were designed based on agent feedback.

We are also launching a new online portal for policyholders. With a TWIA account, they will be able to pick the payment plan and method that works for them, view their policy, renew it themselves, and report a claim.

Thank you for your support while we improve the way we work so that we can work better for you and TWIA policyholders.

Questions?
If you have any questions or concerns about the upcoming webinars, please let us know. Contact our Policy Services team at agentservices@twia.org or (800) 788-8247.

Sincerely,
Texas Windstorm Insurance Association
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