While the MPF Program offers a variety of benefits, its defining feature is service. We support PFIs throughout the life cycle of a loan, from production, sale, and delivery all the way through servicing and payoff. If you need assistance at any point along the way, we’re here to help with our new user-friendly guides and individual support.

The New and Improved MPF Guides

The MPF Guides serve as a PFI’s roadmap to the MPF Program, laying out the requirements and obligations of participation in an easy-to-use format. Because many PFIs have product-specific questions, the guides are organized by product, including Selling and Servicing Guides for MPF Traditional, MPF Xtra^®, and MPF Government MBS.

Recently, the MPF Program has launched a redesign project to make the MPF Guides even clearer, more user-friendly, and easier to navigate. The new guides, which will be available at the end of July, have been reorganized to follow the life cycle of a loan; the MPF Origination Guide has been replaced by the MPF Program Guide, which addresses topics relevant to both originators and servicers; and the MPF Underwriting Guide has been replaced by the MPF Selling Guide, which covers underwriting standards and loan file requirements. To make the transition to the new guides as easy as possible, we have developed a concordance document to bridge our previous content to its new location within the guides.

In addition to restructuring the guides, we have:

• Added bulleted lists and tables for easier reading;
• Incorporated header links that take the reader to information on specific topics within a single page;
•  Reduced internal linking within the guides and removed all circular linking;
•  Updated all forms as writable PDFs; and
•  Clarified and updated language, conforming to industry standards to ensure that as PFIs move from investor to investor, language stays as consistent as possible.

Let’s Talk

When you have questions, sometimes even the clearest, most helpful manual can’t take the place of a real person on the other end of the phone. That’s why the MPF Program offers a range of resources to meet your needs throughout the life of a loan:

Your MPF Bank. When questions arise, your MPF Bank relationship manager is usually your first point of contact.

Wells Fargo. As the MPF Program’s Master Servicer and Document Custodian, Wells Fargo is the primary contact for questions around servicing, administration, and document custody.

The MPF Service Center. Our help desk staff can address most basic questions, and if they don’t have the answers, they’ll point you to someone who does. Contact them at 877-FHLB-MPF (877-345-2673) or MPFServiceCenter@fhlbc.com.