Communicating Depopulation with Policyholders + Webinar Recording

TWIA will continue to offer information about the depopulation programs to help the process go smoothly. We want to remind you that participating in the programs is voluntary. If you do choose to participate, we want to make sure you can confidently use the TWIA depopulation website as well as explain the program to policyholders in terms they can understand.

Communicating with Policyholders

The Agent and Policyholders Communications packet is intended to assist you when you have conversations with policyholders about depopulation and provide you information and talking points about the programs.

Remember that any offers your agency approves will be sent to your policyholders on December 1, 2016 for their approval. Any offers your agency does not approve on the TWIA depopulation website, or on which you have taken no action at all by October 31, 2016, will not be sent to your policyholders, and those policies will remain with TWIA.

Webinar Recording

TWIA hosted two live webinars on September 15 and September 21 to give an overview of the program and ensure agencies know how to use the TWIA depopulation website; a webinar recording is now available on the TWIA Learning Management System. Frequently asked questions from the webinar will be updated on the TWIA website in the coming week.

Further Questions

Additional information about the depopulation program is provided in the depopulation section of the TWIA website. If you have any questions during this process, you may refer to this depopulation job aid or contact Agent Services at agentservices@twia.org.

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